Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Certification
hobbies
Timeline
Generic

Fnu Sultan

Athens,GA

Summary

Dynamic leader with a proven track record in small business operations and customer relations, notably at Amazon & Ebay. Excelled in project management and strategic planning, boosting customer satisfaction scores significantly. Skilled in negotiation and team oversight, adept at driving results through effective relationship building and operational enhancements. i am aso bilingual. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

Amazon \ Ebay
05.2023 - Current
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
  • Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
  • Managed inventory levels to ensure stock availability and minimized storage fees.

Manager

Aslam Dammani
07.2020 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

IT Specialist

Shah Llc
06.2017 - 06.2020
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Call Center Representative

SMSA Express.
06.2014 - 05.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Business And Law - Accounting

Houston Community College
Houston, TX
04.2016

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Marketing
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Administration
  • Sales Leadership
  • Negotiation

Accomplishments

two years of business and law at university. I have also overcame my own personal struggle of coming to America building an amazing family that I love while also building a business and fighting for my green card and right to be here and I have done all of this successfully. I do find this as an accomplishment, as well as all the accomplishments. I have achieved in the workforce. I have overcame many obstacles in the workforce. I have been from the bottom of my work to becoming manager and several different places. Now I am looking to thrive and grow and to find a career path that I can stick to and grow with.

Additional Information

certified

Cpr,First aid,CpR

Usa 🇺🇸

Permanent Resident.

Languages

Arabic
Professional Working
Urdu
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Punjabi
Native or Bilingual

Certification

I am certified and CPR with pediatric and adult with and without defibrillator

proper PPE certification

certification and proper biology

hobbies

all my time off, I enjoy spending time with my family. I also enjoy traveling. I'm definitely a foodie person. I take health very significant part of my life. I work out often. I enjoy the beach. I enjoy the mountains. I enjoy nature in general. I was a laid-back person who also enjoys to read. I enjoy to keep up with my grammar and knowledge and I find some of the best knowledge just found in books.

Timeline

Owner

Amazon \ Ebay
05.2023 - Current

Manager

Aslam Dammani
07.2020 - 07.2024

IT Specialist

Shah Llc
06.2017 - 06.2020

Call Center Representative

SMSA Express.
06.2014 - 05.2016

Business And Law - Accounting

Houston Community College

Similar Profiles

CREATE PROFILE
Fnu Sultan