Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FNU ZHOUCUO

Watertown

Summary

Achieved a seamless transition from Server to Bartender at Renchingyi's Karuna Tea Bar, showcasing exceptional multitasking efficiency and interpersonal abilities. Excelled in tea brewing techniques and customer service, significantly enhancing guest satisfaction and repeat business. Trained new staff, underscoring a commitment to hospitality best practices and workplace safety. As hospitality professional, well-versed in creating enjoyable guest experiences and maintaining welcoming environment. Proven ability to work efficiently in high-pressure settings while ensuring customer satisfaction. Known for effective team collaboration, adaptability, and positive attitude. Professional hospitality specialist with strong background in delivering exceptional customer service and maintaining high standards. Skilled in mixology, order accuracy, and managing high-volume environments. Focused on team collaboration and adapting to changing needs to achieve optimal results. Reliable and personable, ensuring positive guest experience.

Overview

2
2
years of professional experience

Work History

Karuna Tea Bar -Server to Bartender

Renchingyi
07.2010 - 06.2012
  • Progressed from server to bartender through outstanding performance
  • Mastered various tea brewing techniques, accurately controlling optimal brewing temperatures and times for different teas
  • Managed daily bar operations, including tea inventory management, tea ware maintenance, and cleaning
  • Trained new servers, guiding them in service techniques and tea knowledge
  • Built strong relationships with customers, providing personalized tea recommendations to increase repeat business
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.

Dicos Fast Food Restaurant -Food Service Attendant

Zhang Manage
12.2009 - 07.2010
  • Provided high-quality food service to customers, ensuring customer orders satisfaction
  • Took customer orders accurately and communicated them to the kitchen
  • Prepared simple food items and beverages, such as soft drinks and ice cream
  • Maintained cleanliness and hygiene un the dinning area, including wiping tables and sweeping floors
  • Assisted in handling customer complaints and reported issues to management promptly
  • Assisted with inventory checks and restocking



Education

Chafu Central School
Chafu Town, Hualong, China

Master of Arts - Major in Early Childhood Education

Miriam College
Quezon City, Philippines
07.2015

Bachelor of Arts - Chinese Language And Literature

Qinghai Nationalities University
Qinghai Xining, China
03.2012

High School Diploma -

Hualong NO.3 Middle School
Hualong, China
06.2007

Skills

    Multitasking efficiency

    Workplace Safety

    Teamwork orientation

    Cleanliness standards

    Hygiene practices

    Interpersonal abilities

    Order Management

    Excellent customer service

    Cleanliness and sanitation

    Shift Scheduling

    Problem-solving aptitude

    Hospitality best practices

Languages

Tibetan
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Karuna Tea Bar -Server to Bartender

Renchingyi
07.2010 - 06.2012

Dicos Fast Food Restaurant -Food Service Attendant

Zhang Manage
12.2009 - 07.2010

Chafu Central School

Master of Arts - Major in Early Childhood Education

Miriam College

Bachelor of Arts - Chinese Language And Literature

Qinghai Nationalities University

High School Diploma -

Hualong NO.3 Middle School
FNU ZHOUCUO