Summary
Overview
Work History
Education
Skills
Affiliations
References
Hobbies
Timeline
OperationsManager
Ferol Null

Ferol Null

Director of Facilities and Events
Azusa,CA

Summary

Innovative thinking Customer Relations Administrator with over 20 years leading teams in developing partnerships through clear communications, comprehensive understanding and enthusiasm for client objectives. Passionate representative utilizing listening and assessment skills to establish trust. Able to build and maintain a strong customer database. Understands the big picture and compartmentalizes into component parts enabling exceptional prioritization, problem-solving skills to train others effectively.

Overview

27
27
years of professional experience

Work History

Director of Events and Facilities

First Church Of The Nazarene
05.2015 - Current
  • Skillfully negotiated contracts while cultivating lasting relationships with key clients leading to increased repeat business and referrals.
  • Generated significant cost savings through efficient budget management and resource distribution.
  • Created tools needed to streamline processes and better define work procedures.
  • Demonstrated adaptability to changes implemented by new administration leaders.
  • Implemented protocols and procedures to effectively manage planning process.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Trained and supervised staff to complete tasks on time.
  • Championed a culture of continuous improvement within the team, fostering professional growth and heightened performance standards.
  • Coordinated logistics of events planning, event booking, and event promotions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.

Office Manager

Monrovia Church Of The Nazarene
04.2009 - 05.2015
  • Enhanced office efficiency by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Updated reports, managed accounts, and generated reports for company database.

Administrative Assistant

Independence Paralegal Of SGV
02.2006 - 06.2009
  • Handled office scheduling and made notes for deadlines, court proceedings, and other important dates.
  • Improved accuracy in document management through meticulous proofreading and editing of legal documents.
  • Assisted in the development of presentations for continuing legal education seminars for community events.
  • Filed court documents and legal pleadings with court clerk on behalf of paralegal.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Kept sales receipts and maintained accounting records, organizing information into accounting software.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Trained and served as the company’s notary for all official documents requiring notarization.
  • Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.

National Brand Customer Relations Manager

SMARTpages.com, A Subsidiary Of SBC, Inc.
03.1997 - 02.2006
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Created and delivered customized training programs for staff, enhancing their customer service and problem solving skills.
  • Introduced innovative solutions to recurring problems, reducing complaint escalation rates significantly.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed new employees and on-going performance assessment of current employees.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Made customers aware of current and new programs and services

Education

Point Loma Nazarene University
San Diego, CA

Skills

  • Administrative Duties
  • Attention to Detail
  • Billing and Accounting Support
  • Clear Communication
  • Client Relations
  • Contract Management
  • Corrective Actions
  • Daily Facility Operations
  • Delegation Skills
  • Employee Mentoring
  • Event Planning
  • Maintenance Recordkeeping
  • Microsoft Office
  • Logistics Coordination
  • Problem Solving
  • Safe Work Practices
  • Scheduling
  • Spreadsheet Tracking
  • Strategic Planning
  • Task Prioritization
  • Team Leadership
  • Time Management

Affiliations

  • Coordinator for PazNaz Village, a support group for Single Moms.

References

References available upon request.

Hobbies

Artful journaling

Read books

Reconfigure spaces

Timeline

Director of Events and Facilities

First Church Of The Nazarene
05.2015 - Current

Office Manager

Monrovia Church Of The Nazarene
04.2009 - 05.2015

Administrative Assistant

Independence Paralegal Of SGV
02.2006 - 06.2009

National Brand Customer Relations Manager

SMARTpages.com, A Subsidiary Of SBC, Inc.
03.1997 - 02.2006

Point Loma Nazarene University

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Ferol NullDirector of Facilities and Events