Foday Kamara
Herndon,VA
Summary
Dynamic Data Center Operations Technician with proven expertise at GXO Logistics in enhancing system performance and reducing downtime through effective troubleshooting and proactive maintenance. Skilled in hardware diagnostics and fostering teamwork, I successfully implemented monitoring protocols that improved operational efficiency and user experience. Committed to continuous improvement and professional growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Center
GXO Logistics
03.2021 - Current
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Installed and maintained data center hardware, ensuring peak performance and reliability.
- Conducted training sessions for new team members, fostering a culture of continuous learning and professional growth within the data center operations group.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
- Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Oversee daily including managing inventory, placing parts order and ensuring proper document ation and paperwork are completed
Shift Manager/Key Holder
Firehouse Subs
06.2018 - 01.2020
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Successfully drove new product lines to increase annual profits by [Number]%.
Warehouse Operator
Amazon
02.2017 - 03.2018
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
- Facilitated smoother shift transitions, clearly communicating tasks and expectations.
- Assisted in receiving, stocking and distribution of merchandise.
Shift Leader
&pizza
01.2013 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
Herndon High School
Herndon, VA02-2018
Skills
- Data center infrastructure
- System monitoring
- Power distribution
- Hardware maintenance
- Software configuration
- Server management
- Storage area networks
- Maintenance and repairs
- Network troubleshooting
- Hardware diagnostics
- Teamwork
- Mobile device management
- Problem-solving aptitude
- Jailbreak
Certification
- Network+ 06/9/2024
- CompTIA online school
Languages
English
Full Professional
Software
Microsoft office, word excel, powerpoint, google, cloud,
Websites
Timeline
Data Center
GXO Logistics
03.2021 - Current
Shift Manager/Key Holder
Firehouse Subs
06.2018 - 01.2020
Warehouse Operator
Amazon
02.2017 - 03.2018
Shift Leader
&pizza
01.2013 - 09.2017
Herndon High School
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