FODE MOUSSA BANGOURA
Manchester,NH
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Assistante
GAC
01.2019 - 12.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Security Assistant
Galery
11.2017 - 04.2018
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
Administrative Assistant
DPSA
06.2015 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assistant Receptionist
Phone Regie
03.2012 - 01.2014
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Expedited invoice processing through careful review of billing details before submission to accounting department, reducing errors significantly.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Store Associate
MAC DONALD
01.2010 - 03.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
Education
Graduate Certificate - Marketing Management
Training Conference
France Marseille05.2020
MBA - Business Communication
Sup De V
France02.2011
BBA - Journalism And Mass Communication
Ex Marseille University
Marseille01.2009
High School Diploma -
Lycee Donka
GUINEA07.2008
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Scheduling
- Team Player
- Employee Relations
- Conflict Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Associate Professional in Human Resources (aPHR) - HR Certification Institute.
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
- Organizational Development Certification Program – Institute of Organization Development.
- Certified Professional in Human Resources (PHR) - HR Certification Institute.
Languages
French,
Native or Bilingual
English
Professional Working
Timeline
HR Assistante
GAC
01.2019 - 12.2023
Security Assistant
Galery
11.2017 - 04.2018
Administrative Assistant
DPSA
06.2015 - 03.2017
Assistant Receptionist
Phone Regie
03.2012 - 01.2014
Store Associate
MAC DONALD
01.2010 - 03.2011
Graduate Certificate - Marketing Management
Training Conference
MBA - Business Communication
Sup De V
BBA - Journalism And Mass Communication
Ex Marseille University
High School Diploma -
Lycee Donka
- Associate Professional in Human Resources (aPHR) - HR Certification Institute.
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
- Organizational Development Certification Program – Institute of Organization Development.
- Certified Professional in Human Resources (PHR) - HR Certification Institute.
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