Organized, professional, and dependable candidate successful at managing multiple tasks with a positive attitude.
Overview
19
19
years of professional experience
Work History
Intake Manager/Admissions Coordinator
Evolve Treatment Center
08.2021 - Current
Manage, train, and oversee intake team.
Schedule interviews for intake position and participate in the interview process.
Hire appropriate intake candidates to join the admissions team.
Train new hires for intake and admission coordinator position.
Monitor and assist intake team with any issues including system issues.
Answer any questions intake team may have.
Listen to calls to make sure all calls have been handled appropriately by the intake team.
Assisted with call reviews.
Assist with training documents.
Complete Payroll for all non-exempt employees via Paylocity.
Approve time-off for intake team.
Collaborated with IT, Director of Admissions, and Director of Quality to develop and implement strategies to improve admissions process.
Assist with issues regarding CTM (call tracking metric system), Salesforce, and Softphones.
Assisted with rolling out lightning Salesforce and CTM (call tracking metric system).
Trained the admissions team on lightning Salesforce and CTM (call tracking metric system).
Acts as a liaison between Admissions and IT regarding tech issues.
Weekend on call rotation.
Provides quality customer care for clients with addiction and/or mental health disorders.
Answer incoming calls in a professional manner.
Process referrals received via fax, webforms, and emails.
Answer admissions/general intake questions from parents, potential clients, or referral sources.
Conduct intakes for residential, intensive outpatient program, and partial hospitalization program with families.
Request verification of benefits and discuss benefits with families to make sure out of pocket cost if financially feasible.
Conduct assessments for potential residential clients to determine what level of care would be appropriate.
Coordinate admission with clinical and utilization review team to make sure the potential client is clinically appropriate.
Manage admissions processes for incoming clients promptly collecting and processing necessary documents via DocuSign.
Coordinate admissions with parents, hospitals, and treatment programs.
Intake Coordinator
Evolve Treatment Center
06.2018 - 08.2021
Answered phone calls in a professional manner and provided callers with information regarding Evolve.
Build rapport with families and answer their questions.
Completed intake process with families, guardians, therapist, and referral source.
Collected, verified, recorded and processed client demographics, and insurance.
Discussed benefits with families and guardians.
Hand the case off to an admissions coordinator to be assessed.
Admissions Coordinator
Elements Behavioral Health/The Right Step
07.2016 - 06.2018
Answer incoming calls in a professional manner.
Process referrals received via fax, webforms, and emails.
Answer admissions/general intake questions from parents, potential clients, or referral sources.
Conduct intakes for residential, intensive outpatient program, and partial hospitalization program with families.
Request verification of benefits and discuss benefits with families to make sure out of pocket cost if financially feasible.
Conduct assessments for potential residential clients to determine what level of care would be appropriate.
Coordinate admission with clinical and utilization review team to make sure the potential client is clinically appropriate.
Manage admissions processes for incoming clients promptly collecting and processing necessary documents via DocuSign.
Arrange transportation for clients with onsite team when needed.
Arrange payment plans with clients if needed.
Use outlook to communicate via email with the admissions team as well as our onsite team.
Train new hires on Salesforce.
Coordinate admissions with parents, hospitals, and treatment programs.
Intake Coordinator
Elements Behavioral Health
06.2015 - 07.2016
Answered phone calls in a professional manner and provided callers with information regarding Evolve.
Build rapport with families and answer their questions.
Completed intake process with families, guardians, therapist, and referral source.
Collected, verified, recorded and processed client demographics, and insurance.
Discussed benefits with families and guardians.
Hand the case off to an admissions coordinator to be assessed.
Receptionist
Elements Behavioral Health
07.2014 - 06.2015
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct individuals.
Responded to inquiries from callers seeking information.
Collected callers contact information, insurance, and answered some questions.
Scheduled admission for intensive outpatient program for the Right Step.
Confirmed appointments, communicated with clients/parents, and updated client records.
Clerk/Key Holder/Sales Associate
Salvation Army Thrift Store
10.2011 - 07.2014
Customer Service.
Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
Cashier: Processed cash, credit, debit, and check payments.
Completed refunds.
Handling monies and deposits.
Completed money drops during the day.
Assisted customers on the sales floor.
Sales: Meet weekly and monthly quotas.
Negotiate prices on merchandise to satisfy customer’s needs.
Stocked merchandise on the sales floor.
Monitored donations.
Train and supervise 8 other employees.
Supervised and work closely with individuals that were in recovery as part of their recovery program.
Order supplies when needed.
Completed office duties such as answering of phones, making of copies, and organizing manifests for yearly audits.
Kept store clean and organized to provide shoppers with pleasant experience.
TSG Reviewer
North American Title Company
01.2009 - 10.2011
Compare and contrast documents such as TSG and Bene Check.
Notify clients of any issues with the foreclosure.
Email clients to order assignments if needed.
Post summary from files for foreclosure into referring systems such as Vendorscape, Newtrak, and Lenstar.
Review files for different clients.
Order assignments for foreclosure if needed.
Store Manager
Shoe Pavillon
10.2006 - 08.2008
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Customer Service.
Scheduling.
Answer heavy phones.
Sales: Meet weekly quotas.
Handling monies and deposits.
Opened and closed the store.
Supervise associates on the sales floor.
Cashier: Accept payments from customers.
Deal with any issues with customers such as refunds in person and over the phone.
Maintain the store during business hours as well as at closing time.
Shipment: Make sure that all merchandise is processed and ready to put on the sales floor.
Sales Representative/Cashier
Bath & Body Works
05.2004 - 01.2005
Customer service.
Cashier: accepts payments from customers.
Inventory.
Stockperson: restock merchandise on the sales floor when needed.
Assist customers on the sales floor.
Sales: meet weekly quotas.
Answer heavy phones.
Clean and maintain the store during business hours as well as at closing time.
Education
No Degree - Criminal Justice
Long Beach City College
Long Beach, CA
High School Diploma -
City of Angels
Los Angeles, CA
06.2002
Skills
Detail-oriented
Well organized, professional, multi-task, and manage time effectively
Proficient in Microsoft Word, Outlook, and Powerpoint
Proficient in Salesforce, Kipu, and CTM (call tracking metric system)
Effective problem-solver, good decision making
Ability to work in a fast-paced environment with highly pressured individuals
Good follow-up skills
Strength in leadership
Team player
Self-starter who can work independently
Hobbies
I love spending time with my family on my free time. I'm very family oriented, family is very importanat. I enjoy fashion, shopping, and trying new foods.