Summary
Overview
Work History
Education
Skills
Certification
Timeline
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FOLAKEMI BELLO

Richmond,Tx

Summary

An independent EMR analyst, EPIC credentialed trainer/ ATE support who has participated in the implementation of EPIC modules in a number of Go-Live Projects. Experienced, Dedicated, Task & People-orientated Customer & Quality assurance Officer with 5 years’ experience in delivering quality service to Customers of national and multinational organizations.


Overview

5
5
years of professional experience
1
1
Certification

Work History

EPIC Credentialed Trainer, Beaker and Stork

Trinity Health- Mercy One
12.2024 - Current
  • Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
  • Identified opportunities for process improvements based on user feedback and performance metrics, leading to increased efficiency within the organization.
  • Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic''s tools and features.
  • Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
  • Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
  • Wrote training manuals and tip sheet for end user and according to strict company guidelines and protocols.
  • Developed lesson plans, instructional materials and written practice tests for Beaker and Stork training courses.
  • Designed and delivered web-based, self-directed learning materials.

Beaker Credential Trainer

INOVA Health
02.2024 - 06.2024
  • Trained endusers on Beaker Specimen collection workflow for different Epic Modules like, Clindoc, Radiant, Stork ASAP, Optime, Ambulatory
  • Trained Providers on the Beaker Specimen collection Workflow using the Hyperdrive.
  • Trained nurses from different departments on how to access labs sent for collection either using the Brain or Patient List and also trained them on how to properly collect a specimen using the beaker interface on the hyperdrive.
  • Trained lab techs on phlebotomy workflow for beaker specimen collection using the Patient List on hyperdrive
  • Trained other clinicians on their specific workflow for specimen collection and general hyperdrive navigation.
  • Organized trainings for a cross-functional, continuous learning environment & assisted in measuring the accuracy, comprehension, & effectiveness of training sessions
  • Mastered and taught end users, including super-users courses relating to their specific specimen collection workflows
  • Troubleshoots problems and responds to questions from end-users via question-and-answer sessions after every training.
  • Provided support to clinicians on how to efficiently manage their Patient List and navigate the hyperdrive.

Beaker CP Credentialed Trainer

MDAnderson Cancer
05.2023 - 11.2023
  • Trained endusers on Clinical pathology workflows like Receiving, Result entry, Add on, Aliquot, Specimen Update, Specimen look up, Result Correction, Requisition Entry, Extra Tube, Label Printing.
  • Trained lab techs on phlebotomy workflow like specimen collection using both the Rover and EPIC hyperspace.
  • Trained the endusers the Lab Techs on how to locate specimen Information using Outstanding List and the receive product.
  • Trained the Lab Techs on how to dispatch results using Packing List and how to receive specimen.
  • Trained lab managers and supervisors on how to proper bill and charge patients using the hyperspace.
  • Scheduled and performed small to medium-sized group training for Epic End Users, Clinic Leads and Practice Managers, and via classroom
  • Troubleshoots problems and responds to questions from end-users via question-and-answer sessions after every training.
  • Delivered training for a cross-functional, continuous learning environment & assisted in measuring the accuracy, comprehension, & effectiveness of training sessions

Cupid Credentialed Trainer

Sutter Health
08.2022 - 11.2022
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Trained end users in customizing the way care areas are arranged on the ED Manager, creating views {LVW} for the Track Board.
  • Assisted in developing an effective path to ticket resolution.
  • Mastered and taught end users, including super-users courses relating to their specific workflow in Invasive and Non-invasive Cardiovascular workflows.
  • Acquired classroom training skills in third-party Cardiologysoftware such as TomTec, UVviewer and GE Centricity

Beaker Training Virtual support

CLEVELAND CLINIC
02.2022 - 03.2022
  • Provided support for endusers on Clinical pathology workflows like Result entry, Add on, Aliquot, Specimen Update, Specimen look up, Result Correction, Requisition Entry, Extra Tube, Label Printing.
  • Troubleshoots problems and responds to questions from end-users
  • Provide support of application Incidents reported through help desk; Create and track tickets (Using Service Now) with our vendors including 24/7 on call coverage as required.
  • Created tickets and follow up to ensure case is resolved.

ClinDoc CT & Aviation Support TDR

Franklin Woods Community Hospital
10.2020 - 11.2020
  • Complete testing to ensure all hardware functions as expected during Go-live and test hardware configuration for devices that include: Epic access, workstation and login scenario setups, printers, peripherals, and BCA.
  • Educated and assisted the clinicians on how to manage their Inbox folders, create patient list, and assign task, Medication Reconciliation, admissions reconciliation, Dynamic Documentation, discharge process, e Prescribe, I-view, and troubleshooting when needed.
  • Updated and test training materials to a broad range of end-user relating to ClinDoc.
  • Educated and assisted the clinicians on how to manage their Inbox folders, create patient list, and assign task, Medication Reconciliation, admissions reconciliation, Dynamic Documentation, discharge process, e Prescribe, I-view, and troubleshooting when needed.
  • Applied an in-depth understanding of the ClinDoc EMR application during all my classes.
  • Assisted nurses with using Depart, Reviewing MD orders, entering results, Ad Hoc charting, task, follow up, and documenting patient Meds by History.
  • Assisted clinicians on how to navigate care compass Cerner Power chart, place power plan orders, and document on Power notes.
  • Developed targeted ClinDoc training materials per the organization policy.

Education

Bachelor of Arts - International Studies

Obafemi Awolowo University
Ile-ife
12-2010

Skills

Epic Systems Training (eg, STORK, ASAP, Beaker, ClinDoc) Curriculum, Development & Instructional Design Go-Live Support & At-the-Elbow Training, EHR Workflow Optimization, Classroom, Virtual, and 1:1 Training, User Proficiency Assessment, Healthcare IT Implementation
Microsoft Office Suite / Zoom / Webex, Multitasking, Intercultural Communication, Problem Solving, Time Management, Performance Management, Customer Service, Prioritization, Remote learning, Training material updates, Online training experience Excellent communication, Active listening, Professionalism, Public speaking

  • EPIC SKILL SET, BEAKER, STORK, ASAP, CUPID, CLINDOC, ORDERS

Certification

Breaker Credentialed Certificate

Stork Credentialed Certificate

Timeline

EPIC Credentialed Trainer, Beaker and Stork

Trinity Health- Mercy One
12.2024 - Current

Beaker Credential Trainer

INOVA Health
02.2024 - 06.2024

Beaker CP Credentialed Trainer

MDAnderson Cancer
05.2023 - 11.2023

Cupid Credentialed Trainer

Sutter Health
08.2022 - 11.2022

Beaker Training Virtual support

CLEVELAND CLINIC
02.2022 - 03.2022

ClinDoc CT & Aviation Support TDR

Franklin Woods Community Hospital
10.2020 - 11.2020

Bachelor of Arts - International Studies

Obafemi Awolowo University

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