Summary
Overview
Work History
Education
CORE COMPETENCIES
LANGUAGES
Timeline
Generic

FOLARIN GBAYISOMORE

Dallas,USA

Summary

Results-driven operations and quality control professional with over 10 years of experience in collections, customer service, and sales team leadership. Proven success managing teams, ensuring compliance, and delivering training that drives performance excellence. Adept at building strategic repayment plans, mentoring staff, and maintaining accurate performance metrics. Seeking a remote position where I can contribute leadership, training, and quality assurance expertise in a dynamic, results-focused environment.

Overview

15
15
years of professional experience

Work History

Senior Collector

Real Time Resolutions
03.2017 - Current
  • Manage portfolios of delinquent mortgage accounts and develop repayment strategies aligned with FDCPA regulations.
  • Serve as mentor and quality advocate on team, helping improve customer outcomes and ensure policy compliance.
  • Maintain top-tier accuracy in all quality control reviews while consistently exceeding performance targets.

Prime Now Associate

Amazon Flex
02.2017 - 07.2018
  • Executed high-volume order picking and packaging for grocery deliveries, ensuring timely and accurate fulfillment.
  • Demonstrated precision and speed while maintaining product quality and client satisfaction.

Collector

RGS Financial
10.2014 - 04.2017
  • Conducted high-volume outbound and inbound calls for various client accounts, negotiating settlements and payment plans.
  • Performed skip tracing and verified consumer information, contributing to higher contact and recovery rates.
  • Met regulatory standards and maintained compliance documentation with precision.

Team Lead, Door-to-Door Sales

Reliant Energy
11.2013 - 09.2014
  • Led a team of 12 door-to-door sales agents; trained and coached team on sales strategy, presentation, and overcoming objections.
  • Increased team performance through daily check-ins, field support, and tracking of KPIs.
  • Promoted cost-effective energy plans to customers, delivering tailored sales pitches and closing new accounts.

Collector

Frontline Asset Strategies
03.2010 - 09.2012
  • Negotiated settlements with consumers for past-due accounts while maintaining a compliant and respectful approach.
  • Utilized skip tracing and multiple databases to locate consumers and update account information.
  • Maintained accurate records and met performance benchmarks consistently.

Education

Bachelor of Business Administration (BBA) -

Tyler Junior College
Tyler, TX
01.2012

Associate of Science - Pre-Physical Therapy

Tarrant County College
Arlington, TX
01.2009

CORE COMPETENCIES

  • Quality Assurance & Compliance Monitoring
  • Remote Team Management & Leadership
  • Training Development & Performance Coaching
  • Collections Strategy & Debt Recovery
  • KPI Metrics & Process Optimization
  • Microsoft Excel, Access, SQL Server
  • CRM & Database Management
  • Excellent Written & Verbal Communication

LANGUAGES

  • English - Fluent
  • Yoruba - Native/Bilingual

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Senior Collector

Real Time Resolutions
03.2017 - Current

Prime Now Associate

Amazon Flex
02.2017 - 07.2018

Collector

RGS Financial
10.2014 - 04.2017

Team Lead, Door-to-Door Sales

Reliant Energy
11.2013 - 09.2014

Collector

Frontline Asset Strategies
03.2010 - 09.2012

Associate of Science - Pre-Physical Therapy

Tarrant County College

Bachelor of Business Administration (BBA) -

Tyler Junior College

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FOLARIN GBAYISOMORE