Folasayo solademi
Indianapolis,Indiana
Summary
Dynamic professional with a proven track record, adept in document management and verbal communication. Excelled in enhancing client satisfaction.
Experienced with office administration, including scheduling, documentation, and support. Utilizes organizational skills to ensure efficient office operations and team effectiveness. Knowledge of communication and collaboration, contributing to productive work environment.
Overview
12
12
years of professional experience
Work History
Administrative Office Specialist
Mercy Health Hospital
09.2022 - Current
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained accurate financial records by reconciling invoices, processing payments, and generating expense reports.
- Maintained associate employee files and supported HR requirements.
- Oversaw facility maintenance tasks including scheduling repairs or inspections as necessary to maintain a safe working environment for all employees.
Program Supervisor
Sevita Health
08.2021 - 05.2022
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Instructional Assistant
Damar Services Inc.
10.2019 - 07.2021
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Customer Service Representative
E2DMC
10.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
GNLD International
03.2013 - 09.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Certificate - Business Analysis Foundations
Linkedln
Indianapolis, IN12-2024
Certificate - Family Support Specialist.
Alison
Indianapolis, IN07-2023
Certificate - Nursing Assistant
Dayspring Career Institute
Indianapolis, IN02-2021
High School Diploma -
Ben-davis High School
Indianapolis, IN08-2020
Bachelor of Science - International Law And Diplomacy
Babcock University
NIgeria06-2012
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Customer relations
- Scheduling
- Project planning
- Purchasing coordination
- Customer service
- Problem-solving
Timeline
Administrative Office Specialist
Mercy Health Hospital
09.2022 - Current
Program Supervisor
Sevita Health
08.2021 - 05.2022
Instructional Assistant
Damar Services Inc.
10.2019 - 07.2021
Customer Service Representative
E2DMC
10.2015 - 08.2018
Sales Representative
GNLD International
03.2013 - 09.2015
Certificate - Business Analysis Foundations
Linkedln
Certificate - Family Support Specialist.
Alison
Certificate - Nursing Assistant
Dayspring Career Institute
High School Diploma -
Ben-davis High School
Bachelor of Science - International Law And Diplomacy
Babcock University
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