FOLASHADE ADENIKE AUDU
Lagos,LAGOS
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong communication and problem-solving abilities, effectively managing client relationships and inquiries. Eager to contribute positively to team objectives and enhance overall service quality.
Overview
1
1
Language
12
12
years of professional experience
Work History
Customer Care Representative
Metro Magnet LTD
Lagos, Festac, Nigeria
12.2024 - 10.2025
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Monitored email to promptly collect and respond to complaints.
- Processed refunds, exchanges and service requests for customers.
- Provided information on after-sales services for comprehensive support.
- Kept detailed records of customer interactions for future reference.
Bar Staff Member
Highway Bar & Grills
Lagos, Yaba., Nigeria
11.2020 - 04.2021
- Took customer orders and prepared drinks according to best practices, ensuring customer satisfaction.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained cleanliness and hygiene in the bar area, adhering to health and safety regulations.
- Stocked and organised the bar for efficient access and prompt service to customers.
- Maintained a supply of snacks and food items at bar to enhance customer experience.
Class Teacher
The Builders
Lagos, Isolo, Nigeria
04.2017 - 08.2020
- Inspired pupils by delivering fun and exciting lessons, leading to increased engagement.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Managed classroom behaviour by applying effective strategies for promoting discipline and respect.
- Counselled students working through educational, personal and behavioural problems.
- Collaborated with colleagues to develop cross-curricular activities for a holistic learning experience.
Customer Service Representative
Grace of God Farms
Lagos, Ikorodu
02.2014 - 05.2016
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account enquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquiries quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Education
Diploma of Higher Education - Science Laboratory and Technology
Lagos State Polyteclmic
Ikorodu, La.gos01-2024
Skills
- Customer service
- Inbound call handling
- Complaint resolution
- Customer relationship management
- Email correspondence
- Data entry
- Microsoft Office proficiency
- IT systems multitasking
- Problem solving
- Conflict resolution
- Time management
- Verbal and oral communication
- Telephone etiquette
- Call centre experience
- Patience under pressure
Languages
English
Advanced
C1
References
- Rt. Joko Pelumi Fomer Speaker, Lagos State of Assembly (08035685826)
Timeline
Customer Care Representative
Metro Magnet LTD
12.2024 - 10.2025
Bar Staff Member
Highway Bar & Grills
11.2020 - 04.2021
Class Teacher
The Builders
04.2017 - 08.2020
Customer Service Representative
Grace of God Farms
02.2014 - 05.2016
Diploma of Higher Education - Science Laboratory and Technology
Lagos State Polyteclmic