Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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FOLASHADE AKIBU

Indianapolis,IN

Summary

Dynamic professional with extensive experience as a Correctional Officer at Indiana Women's Prison, skilled in emergency response and conflict resolution. Proven ability to enhance safety and compliance through effective de-escalation techniques and detailed incident reporting. Adept at fostering relationships and streamlining processes in high-pressure environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Correctional Officer

Indiana Women's Prison
06.2023 - Current
  • Monitored inmate activities to ensure safety and compliance with facility regulations.
  • Conducted regular inspections of facilities to identify security vulnerabilities and maintain order.
  • Responded to emergencies, employing de-escalation techniques to resolve conflicts effectively.
  • Prepared detailed incident reports documenting occurrences and actions taken during shifts.

Procurement Officer

XPO Logistics
10.2021 - 05.2023
  • Managed procurement processes ensuring compliance with company policies and procedures.
  • Developed supplier relationships to optimize sourcing strategies and enhance service delivery.
  • Analyzed market trends to identify cost-saving opportunities and improve purchasing decisions.
  • Coordinated cross-functional teams to streamline procurement workflows and reduce lead times.

Sales/Ticketing Specialist

Ethiopian Airlines
07.2017 - 03.2021
  • Managed ticketing operations, ensuring accuracy and compliance with airline policies.
  • Trained junior staff on ticketing systems and best practices for customer service.
  • Streamlined ticket issuance process, improving efficiency and reducing turnaround time.
  • Resolved customer inquiries related to bookings, cancellations, and schedule changes effectively.

Passenger Services Officer

Nigerian Aviation Handling Company
09.2009 - 05.2017
  • Managed passenger check-in processes to ensure timely boarding and compliance with airline regulations.
  • Coordinated baggage handling operations, reducing delays through effective communication with ground staff.
  • Assisted passengers with special needs, providing tailored support to enhance travel experience.

Education

Banking And Finance

Osun State College Of Technology
Esa-Oke
07-2008

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills

Accomplishments

I have successfully trained new employees on the use of softwares for check-in, ticketing,boarding , onboarding passengers etc

Certification

Bachelor's degree in finance

Languages

English

Timeline

Correctional Officer

Indiana Women's Prison
06.2023 - Current

Procurement Officer

XPO Logistics
10.2021 - 05.2023

Sales/Ticketing Specialist

Ethiopian Airlines
07.2017 - 03.2021

Passenger Services Officer

Nigerian Aviation Handling Company
09.2009 - 05.2017

Banking And Finance

Osun State College Of Technology

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