Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Folayemi Ayodele

Owings Mills,MD

Summary

Bilingual High School French Teacher with experience in curriculum development, classroom management, and student-centered instruction. Possess strong communication skills for delivering effective lectures and fostering a positive learning environment. Known for creativity in lesson planning and execution, resulting in increased student engagement. Committed to cultural immersion as key part of language education; made significant impact by incorporating authentic materials from Francophone cultures into lessons./ Reliable Direct Care Worker offering exceptional care in home environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Lifegate Health Care Services
Owings Mills, MD
02.2021 - Current
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Facilitated social interactions between participants and their peers in the community.
  • Provided guidance and support to ensure safety of individuals served.
  • Transported clients to doctor's appointments and errands.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Used approved crisis intervention techniques in emergency situations.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Assisted individuals in learning and developing new skills.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Direct Support Manager

Arvina Group
Pikesville, MD
06.2021 - 08.2023
  • Assisted with the development of new programs and services for clients.
  • Oversaw training of staff in client care techniques and safety procedures.
  • Served as a liaison between clients, families and other stakeholders.
  • Conducted regular meetings with staff to ensure quality standards are met.
  • Maintained accurate records of all services provided to clients.
  • Identified potential funding sources for programs or activities.
  • Facilitated communication among staff members regarding client issues or concerns.
  • Supervised day-to-day operations ensuring efficient use of resources.
  • Performed periodic assessments of client's progress towards goals set by the team.
  • Assisted in developing budgets and monitoring expenditures.
  • Developed, implemented and evaluated individual service plans for clients.
  • Reviewed incident reports and took appropriate action when necessary.
  • Ensured proper documentation of services provided to clients is completed accurately and timely.
  • Monitored compliance with applicable regulations, policies and procedures.
  • Coordinated transportation services for clients as needed.
  • Provided crisis intervention when needed.
  • Communicated with patients with compassion while keeping medical information private.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Administrative Manager

3Line Card Management Limited
Victoria Island , Lagos
06.2019 - 12.2020
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
  • Conducted performance reviews and provided feedback to employees on their job performance.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Monitored department budgets by tracking expenses against allocated funds.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
  • Collaborated with IT personnel on projects that would improve overall workflow processes.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Organized meetings between executives and outside vendors or clients.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Developed administrative team to support corporate growth and objectives.
  • Monitored office inventory to maintain supply levels
  • Delivered comprehensive training to maintain compliance requirements.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Organized and maintained documents, files and records.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.

Customer Service Manager

3Line Card Management Limited
Victoria Island, Lagos
11.2017 - 07.2019
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Developed policies and procedures related to customer service operations.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Evaluated and authenticated returns, exchanges and voids.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored phone calls to provide feedback and coaching.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Implemented quality control measures to uphold company standards.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training, and team-building activities.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

French Teacher

Awosika College
Ondo, Ondo State
07.2013 - 03.2017
  • Maintained accurate records of student performance including grades and attendance data.
  • Facilitated small group activities to promote cooperative learning among students.
  • Provided guidance to students regarding their study habits, writing skills, and test preparation strategies.
  • Assessed student progress through tests, quizzes, projects, and other assignments.
  • Encouraged student participation by providing feedback and support during class discussions.
  • Organized field trips to local cultural sites such as museums or theaters.
  • Maintained accurate records of student grades, attendance, behavior.
  • Encouraged active participation from all students in class discussions.
  • Incorporated current events into classroom activities whenever possible.
  • Developed lesson plans and activities that focused on French grammar, pronunciation, and culture.
  • Enforced school rules while maintaining a safe learning environment for all students.
  • Maintained accurate records of student attendance, grades and behavior.
  • Adapted teaching methods to accommodate diverse learning styles of students.
  • Utilized audio-visual resources such as videos and DVDs in teaching French vocabulary and expressions.
  • Delivered engaging lectures to students in a clear and concise manner.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.
  • Organized and directed special weekend groups and study abroad trips for foreign language students.
  • Educated students about foreign cultures through immersive activities.
  • Tutored students requiring additional assistance and exam preparation.
  • Promoted comprehension of written French by compiling and assigning reading materials.
  • Employed interactive learning methods to instruct students in French language and culture.

Education

Associate of Science - Health Sciences

University of The People
Pasadena, CA
11-2024

Associate of Arts - French And Yoruba Language

Adeyemi College of Educarion
Ondo State Nigeria
10-2023

Bachelor of Arts - French Language And Literature

Tai Solarin University of Education
Nigeria
03-2011

Skills

  • Vital signs monitoring
  • Medication administration
  • Patient record management
  • Patient care coordination
  • Time management
  • Communication skills
  • Problem resolution
  • Adaptability
  • Lesson planning
  • Teaching adults and professionals
  • Conversational practice
  • French language fluency
  • Student-centered learning
  • Feedback and correction
  • Cross-cultural communication
  • Curriculum alignment and mapping
  • Assessment and evaluation
  • French literature appreciation
  • Creative curriculum development
  • Language immersion programs
  • Classroom management
  • Office administration
  • Organizational leadership
  • Performance evaluations
  • Employee development
  • Employee onboarding
  • Administrative improvement

Languages

English
Full Professional
French
Full Professional

Certification

  • Persona Care Aide (PCA)
  • CNA License
  • CMT License
  • DDA Training
  • Mandt Training
  • CPR/
  • First Aid Training
  • SQL
  • Tableau
  • Microsoft Power BI

References

References available upon request.

Timeline

Direct Support Manager

Arvina Group
06.2021 - 08.2023

Direct Support Professional

Lifegate Health Care Services
02.2021 - Current

Administrative Manager

3Line Card Management Limited
06.2019 - 12.2020

Customer Service Manager

3Line Card Management Limited
11.2017 - 07.2019

French Teacher

Awosika College
07.2013 - 03.2017

Associate of Science - Health Sciences

University of The People

Associate of Arts - French And Yoruba Language

Adeyemi College of Educarion

Bachelor of Arts - French Language And Literature

Tai Solarin University of Education

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