Folefac Fofuelaka
Sun Prairie,United States
Summary
Dynamic professional with a proven track record as an Adult Home Care Owner at FE Adult Home Care, excelling in business management and relationship building. Achieved high resident satisfaction through individual care plans and effective team leadership, while ensuring regulatory compliance and fostering a positive workplace culture. Skilled in problem-solving and attentive to detail.
Overview
10
10
years of professional experience
Work History
Adult Home Care Owner
FE Adult Home Care
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated resident feedback regularly to identify opportunities for improvement within the facility's offerings.
- Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
- Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
- Facilitated regular team meetings to promote collaboration, address concerns, and share best practices among staff members.
- Developed strong relationships with residents' families, addressing their concerns promptly and providing updates on their loved ones' wellbeing.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Reduced employee turnover rates through effective leadership strategies that fostered team cohesion and job satisfaction among staff members.
- Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
- Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Database Administrator
University of Wisconsin
10.2015 - Current
- Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Set up and controlled user access levels across databases to protect important data.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Education
Bachelor of Science - Career And Technical Education
ENSET
Cameroon05-2006
Skills
- Small business operations
- Relationship building
- Client service
- Safety
- Business management
- Problem-solving
- Attention to detail
- Hiring and staffing
- Active listening
- Team leadership
- Time management
- Excellent communication
Timeline
Adult Home Care Owner
FE Adult Home Care
06.2023 - Current
Database Administrator
University of Wisconsin
10.2015 - Current
Bachelor of Science - Career And Technical Education
ENSET