Summary
Overview
Work History
Education
Skills
Timeline
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Folly Gbegnon

Villa Rica,GA

Summary

Knowledgeable and dedicated bilingual French and English customer service professional with extensive experience in Tech support and General customer support. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Success Associate

WellStar Kennestone Hospital
01.2021 - 04.2023
  • Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
  • Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
  • Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
  • Implemented effective strategies to track customer feedback, leading to improved service levels and higher satisfaction ratings.
  • Monitored customer health indicators consistently intervening when necessary to mitigate risk of churn and maintain high retention rates.

Lead Customer Service Representative

Walmart
01.2018 - 01.2021
  • We have enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Streamlined processes for better service delivery, resulting in improved customer retention rates.
  • Ensured all customer complaints were addressed promptly, resulting in asignificant reduction in escalations.
  • Created comprehensive reports on department performance metrics, helping identify areas for improvement.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.

Customer Service

Beaumont Product
01.2016 - 01.2018
  • Warehouse system administration/, Identify damages and report shortages or quality deficiencies
  • Successfully connected with 50+ businesses over the phone each day
  • Acquired 30+ leads per quarter
  • Leads generated through Distribution managers
  • Conduct research to identify new markets and customers
  • Arrange business meetings with prospective clients.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Streamlined workflow processes for improved productivity and better overall service delivery to clients.

Education

Data Analytics Certification - Data Management Technology

Academy Computer Lab Support
Colorado City, TX
2024

Associate of Science - Computer Science And Programming

Chattahoochee Technical College
Marietta, GA
02.2022

Skills

Software: Microsoft Office (Access, Excel, PowerPoint, Word, Publisher), Visio, salesforce, CA,

Operating Systems: Windows XP, Linux, Android, and iOS

Programming skills: HTML/CSS, C#, Java, JavaScript, SQL, NetBeans, Eclipse, Django, Angulatjs, Axampp control panel, jest, MySQL Database

  • Relationship Management
  • Positive and Friendly
  • Problem-Solving
  • Customer Account Management
  • Proficient in French

Timeline

Customer Success Associate

WellStar Kennestone Hospital
01.2021 - 04.2023

Lead Customer Service Representative

Walmart
01.2018 - 01.2021

Customer Service

Beaumont Product
01.2016 - 01.2018

Data Analytics Certification - Data Management Technology

Academy Computer Lab Support

Associate of Science - Computer Science And Programming

Chattahoochee Technical College

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Folly Gbegnon