Summary
Overview
Work History
Education
Certification
Timeline
Generic

Rungpiroon Bowers

Raleigh,NORTH CAROLINA

Summary

Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

GRANCHIO
01.2023 - Current
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.

Restaurant Manager

Kanki
09.2019 - 07.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.

Waitress Supervisor

Kanki
03.2018 - 06.2021
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.

Breakfast Attendant

Hilton Hotel & Suites
01.2019 - 03.2019
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.

Education

Bachelor of Arts - Hotel And Tourist

Bangkok University
Thailand
10.2006

Certification

Servsafe sertification till 2027

Timeline

General Manager of Food Service

GRANCHIO
01.2023 - Current

Restaurant Manager

Kanki
09.2019 - 07.2021

Breakfast Attendant

Hilton Hotel & Suites
01.2019 - 03.2019

Waitress Supervisor

Kanki
03.2018 - 06.2021

Bachelor of Arts - Hotel And Tourist

Bangkok University

Servsafe sertification till 2027

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Rungpiroon Bowers