Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fonda Arrington Perkins

Church Hill,TN

Summary

Conscientious Crew Leader dedicated to staying professional in difficult situations. Outgoing demeanor focused on task management, overseeing employees and monitoring complex workflows and conditions. Promotes interpersonal and adaptability skills to complete project tasks safely and to specifications. Hardworking Crew Leader skilled in managing multiple projects and working closely with highly capable teams. Focused employee known for careful materials management and inventory oversight. Dedicated approach to handling diverse aspects of project management and close-out.

Overview

9
9
years of professional experience

Work History

Health Care Billing Specialist

ITx Companies
Kingsport, TN
11.2023 - 08.2025
  • Managed multiple databases of patient records for efficient retrieval of data.
  • Reviewed and processed patient invoices to ensure accuracy.
  • Assisted patients in understanding their medical bills, benefits, and coverage.
  • Analyzed patient accounts to determine appropriate payment plans.
  • Handled billing, waivers and claims for private and commercial clients.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Input details into accounts and tracked payments.
  • Executed account updates and noted account information in company data systems.
  • Managed all payments processing, invoicing and collections tasks.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected, posted and managed patient account payments.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.

Crew Leader

Food Lion
Church Hill, TN
11.2022 - Current
  • Supervised cashiers to ensure accuracy in daily transactions.
  • Provided training and guidance to new employees on the use of cash registers, credit card machines and other equipment.
  • Monitored store security by observing customers and reviewing CCTV footage.
  • Ensured that all cash handling procedures were followed correctly.
  • Maintained accurate records of register tills and balanced at end of shift.
  • Reconciled discrepancies between sales reports and actual money received from cashiers.
  • Processed refunds, exchanges, voids and check cashing transactions as needed.
  • Identified opportunities for improving operating efficiency within the Cash Office Department.
  • Developed various financial reports for management review.
  • Resolved customer complaints regarding payment issues or discrepancies in a timely manner.
  • Performed periodic audits of cashier activities including counting drawers, verifying amounts..
  • Assisted with opening, closing duties such as setting up, closing registers and balancing tills at end of business day.
  • Coordinated with IT department on system upgrades or repairs related to POS systems or credit card machines.
  • Reviewed daily sales reports to identify any potential fraud or suspicious activity.
  • Investigated any discrepancies in the cash office accounts or inventory levels.
  • Executed variety of transactions throughout day, including cash, credit and debit card transactions.
  • Tallied up cash transactions and submitted reports to management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Used Point of Sale register system to complete transactions.

Team Leader - Trainer

TeleTech Holdings
420 Riverside Park Lane, Weber City, VA
10.2016 - 08.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Education

Some College (No Degree) - Business Management & Psychology

Lincoln Memorial University
Harrogate, TN
05.1993

Volunteer High School
Church Hill, TN
05.1988

Skills

  • Schedule Planning
  • New Hire Training
  • Employee Management
  • Project Management
  • Crew Scheduling
  • Staff Support
  • Dress Code Enforcement
  • Professional Appearance
  • Job Assignments
  • Multitasking and Organization
  • Verbal and Written Communication
  • Performance Evaluations
  • Teamwork and Collaboration
  • Workforce Management
  • Meeting Participation

Timeline

Health Care Billing Specialist

ITx Companies
11.2023 - 08.2025

Crew Leader

Food Lion
11.2022 - Current

Team Leader - Trainer

TeleTech Holdings
10.2016 - 08.2023

Some College (No Degree) - Business Management & Psychology

Lincoln Memorial University

Volunteer High School

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