Fonda Bromeland
Cumming,GA
Summary
Experienced leader with 26 years of diverse team experience, including 21 years in leadership positions. Committed to elevating others and driving business success. Passionate about helping individuals achieve personal and professional goals while delivering impactful results.
Overview
27
27
years of professional experience
Work History
Director – Circular Supply Chain
VERIZON
Alpharetta, GA
11.2020 - Current
- Lead a team of 24 remote located Supply Chain professionals that forecast and plan 13M+ mobile device returns annually
- Devices are then monetized through various channels generating record breaking YOY results
- Drove successful transformations like IBP implementation, launching cutting-edge automated returns facilities, and relocating part of my team from the United States to Ireland.
- Achieved the establishment of a new Planning team in Ireland on time, while effectively managing the business.
- Developed and implemented a comprehensive onboarding and training program, resulting in the successful ramp-up of the team two months ahead of schedule
- Implemented employee feedback sessions for Circular Supply Chain teams, enhancing processes, elevating feedback scores and fostering cross-team collaboration.
- Established a people-first brand in the Supply Chain industry, embodying authenticity, collaboration and truthfulness.
Associate Director– Inventory Planning & Operations
VERIZON
Alpharetta, GA
01.2017 - 10.2020
- Led a team of 7 that provided inventory support as well as financial oversight of Retail stores
- Standardized and nationalized Consumer Inventory in partnership with peers
- Maximized resources by implementing tools that led to improved SLA, consistent store experience, and valuable insights from analytics despite a 40% reduction in national headcount.
- Recognized with Purpose Coin by Executive Director of Finance
- Implemented automation and streamlined processes resulting in $2M in savings for Inventory, Retail Ops and Stores
- On boarded and developed two Sr
- Analysts that were promoted to Manager within 2 years
- Developed my backfill from Sr
- Analyst to Associate Director in less than 3 years
- Led the on-time W-SAP launch, including training and driving the implementation of system enhancements.
- Increased team engagement and professional development opportunities by launching 'An Inside Look' series on National Inventory team calls.
- Achieved or beat targets for shrink each year in role.
Director – Sales Learning & Development
VERIZON
Alpharetta, GA
10.2015 - 12.2016
- Led a team of 9 Associate Directors and 65 Sr
- Trainers that supported all Sales Channel training initiatives
- Coached, consulted and trained local sales teams to enhance performance.
- Participated in collaborative efforts with business leaders to identify and execute strategic plans for enhanced productivity
- Developed and executed leadership programs in collaboration with Sales Leaders and the Curriculum Team, aimed at enhancing the skills of Sales Leaders and Pre-Leaders
- Utilized innovative virtual programs to drive cost reduction and enhance performance
- Established #WESERVE award, rewarding those who served peers and customers in a way that promoted the culture.
- Organized and facilitated the highly anticipated All Hands event every year
- Trained and mentored an Associate Director as my replacement on the team.
Director – Customer Service Learning & Development
VERIZON
Alpharetta, GA
10.2014 - 10.2015
- Led a team of 7 Managers and 48 Sr
- Trainers that supported training initiatives for 5 Customer Service Centers
- Delivered coaching, development, and performance support to a diverse range of employees
- Achieved a Leading rating in my first year by successfully improving employee morale and opinion surveys, while consistently delivering outstanding results to the business.
- Introduced a more effective employee onboarding process, leading to improved outcomes across five critical customer benchmarks.
- Identified areas for enhanced outcomes using analytics and collaborative discussions with stakeholders, effectively elevating the ranking of Care PROs in the South from 3rd to 1st nationwide.
- Reduced business costs by implementing repeatable processes and standards
- Planned and hosted annual All Hands event.
Director Operations – Learning & Development
VERIZON
Alpharetta, GA
07.2011 - 10.2014
- Led a team of 3 Managers, 9 Sr
- Analysts and 2 Master Trainers that managed an annual operating budget of $30+M
- Successfully oversaw Go to Market training programs
- Developed curriculum for yearly role play competition production
- Evaluated and reported on the outcomes of various training initiatives.
- Developed trainers in different channels across the Area.
- Produced South Area wide role play competition (ICON) 2011 to 2014
- This program advanced the careers of 58% of Region Finalists
- ICON culminated in a $1M+ program finale held in Miami each year
- Planned and organized annual events at The Fontainebleau & Lowes hotel on South Beach, providing participants with a full red-carpet experience.
- Top-notch musical talent headlined the post-competition celebration.
- Implemented a $1.3M re-design of training rooms and initiated a virtual learning project, resulting in improved learning experiences.
- Resulted in increased Rep knowledge and sales/service ability.
- Initiated and coordinated the Ladies Leadership Luncheon, fostering a supportive environment for women to network, collaborate, and mentor others seeking leadership positions.
Sr. Manager – Curriculum Liaison Learning & Development
VERIZON
03.2008 - 07.2011
Manager – Quality Assurance
VERIZON
04.2006 - 03.2008
Supervisor – Inventory (3 months Acting Associate Director)
03.2003 - 04.2006
Analyst – Inventory
09.2001 - 03.2003
Purchasing Assistant
11.2000 - 09.2001
Lead Material Control Associate
12.1997 - 11.2000
Education
Bachelor of Psychology -
Skills
- Business Development
- Strategic Planning
- Issues Resolution
- Verbal and written communication
- Mentorship
- Learning & Development
Interests
DEVELOPMENT PROGRAMS , Achieving Leadership Potential - 2021 South Operations Leadership Development Panel Participant - 2019 Emerging Leader Co-Champion – 2017 & 2018 WOW (Women of Wireless) Panel Participant - 2017 Inaugural Competitive Advantage Leadership Capabilities workshop – 2014 Global Women’s Summit - 2014 Verizon Women’s Conference – 2013
Timeline
Director – Circular Supply Chain
VERIZON
11.2020 - Current
Associate Director– Inventory Planning & Operations
VERIZON
01.2017 - 10.2020
Director – Sales Learning & Development
VERIZON
10.2015 - 12.2016
Director – Customer Service Learning & Development
VERIZON
10.2014 - 10.2015
Director Operations – Learning & Development
VERIZON
07.2011 - 10.2014
Sr. Manager – Curriculum Liaison Learning & Development
VERIZON
03.2008 - 07.2011
Manager – Quality Assurance
VERIZON
04.2006 - 03.2008
Supervisor – Inventory (3 months Acting Associate Director)
03.2003 - 04.2006
Analyst – Inventory
09.2001 - 03.2003
Purchasing Assistant
11.2000 - 09.2001
Lead Material Control Associate
12.1997 - 11.2000
Bachelor of Psychology -
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