Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fonda Mathis

Calumet City,IL

Summary

Dynamic service professional with expertise in customer relationship management and inventory oversight. Proven ability to resolve issues efficiently while maintaining high satisfaction levels.

Overview

40
40
years of professional experience

Work History

TLE Service Writer/Deli Clerk/Cashier Team Lead

Walmart
Joliet, Illinois
06.2016 - 03.2023
  • Managed customer service inquiries and resolved issues efficiently.
  • Documented service requests and updates in the system accurately.
  • Coordinated with technicians to schedule vehicle repairs and maintenance.
  • Assisted customers with product selections and provided expert advice.
  • Maintained a clean and organized workspace to enhance efficiency.
  • Trained new staff on service procedures and customer interaction techniques.
  • Managed inventory levels of parts required for servicing vehicles.
  • Provided estimates for repair services to customers based on their vehicle needs.
  • Ordered parts as necessary for repairs and maintenance services.
  • Followed up with customers after service was completed to ensure satisfaction.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Oversaw warranty counseling process to manage expense controls.
  • Maintained cleanliness and organization of deli display cases and work areas.
  • Prepared deli meats and cheeses according to customer specifications.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Provided accurate pricing information when requested by customers.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained records such as inventory levels or sales figures.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Cook

Jewels Osco
Joliet, Illinois
07.2018 - 04.2019
  • Prepared ingredients and meals according to established recipes and standards.
  • Maintained cleanliness and organization of kitchen workstations and equipment.
  • Assisted in inventory management by restocking supplies as needed.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Followed safety and sanitation procedures to prevent foodborne illnesses.
  • Operated kitchen equipment such as grills, ovens, and fryers effectively.

Deli Clerk/Cashier Manager

Mickeys Food and Liquor
Robbins, Illinois
09.1983 - 08.1985
  • Prepared deli meats and cheeses according to customer specifications.
  • Assisted customers with product selection and answered inquiries.
  • Maintained cleanliness and organization of deli display cases.
  • Operated slicing equipment and ensured proper safety measures.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.

Education

Associate of Arts - Early Childhood Education And Care

Prarie State College
Chicago Heights, IL
08-1997

Associate of Arts - Business Administration And Management

Beta Industry Business College
Hopewell, VA
05-1983

Skills

  • Service documentation
  • Parts ordering
  • Vehicle servicing
  • Customer relationship management
  • Estimate provision
  • Inventory management
  • Technical coordination
  • Follow-up communication
  • Attention to detail
  • Sales strategy
  • Effective communication
  • Warranty processing
  • Performance tracking

Timeline

Cook

Jewels Osco
07.2018 - 04.2019

TLE Service Writer/Deli Clerk/Cashier Team Lead

Walmart
06.2016 - 03.2023

Deli Clerk/Cashier Manager

Mickeys Food and Liquor
09.1983 - 08.1985

Associate of Arts - Early Childhood Education And Care

Prarie State College

Associate of Arts - Business Administration And Management

Beta Industry Business College

Similar Profiles

CREATE PROFILE