Fonda Powell
Apple Valley,MN
Summary
Accomplished Business Associate offering background propelling various aspects of operations. Excellent accounting, budgeting and negotiation skills. Prioritizes multiple simultaneous projects and follows through to successful completion. Maintains strong commitment to setting and achieving goals.
Overview
6
6
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
Burnsville, MN
11.2022 - Current
- Monitored financial performance of the practice and identified areas for improvement in cost reduction or revenue growth.
- Implemented strategies to improve efficiency of workflow processes within the practice.
- Conducted regular staff meetings to discuss upcoming projects, initiatives, goals and objectives of the organization.
- Managed budgeting process for the practice including forecasting expenses, monitoring income statements, developing annual budgets.
- Developed and implemented new patient scheduling systems to improve efficiency and help promote same office growth.
- Assisted in the recruitment, hiring, and training of new staff members.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards related to dental practice management.
- Provided leadership in developing operational plans to meet organizational goals.
- Conducted regular performance reviews for staff members to ensure quality standards were met.
- Assessed needs for additional staffing or resources based on changes in workloads or growth trends.
- Managed operations 14-person dental practice, facilitating excellent patient support services, direction and guidance.
- Organized supply purchases, equipment upgrades and operating expenses.
- Developed promotional programs to attract new patients.
- Coordinated execution and improvement of daily dental office practices.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Hired, trained and monitored new office employees and took corrective action when necessary.
Business Assistant
Metro Dentalcare
Apple Valley, MN
11.2020 - Current
- Greeted visitors and answered phone calls to provide assistance and general information.
- Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
- Created and maintained filing systems by organizing and adding files.
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
- Managed supply inventory and purchased office supplies when running low.
- Sent out insurance claims to the proper insurance companies
- Posted insurance checks
- Maintained customer database by entering and updating contact information.
- Answered phones and transferred callers to relevant departments and staff members.
- Identified internal problems, recommending solutions to upper management.
- Suggested improvements to increase efficiency and profitability by reducing waste.
- Improved customer satisfaction by promptly resolving conflicts and responding to patient's requests.
- Worked closely with staff across departments to implement growth strategies.
Front Desk Receptionist
Baymont inn & Suites Hotel
Richfield, MN
12.2017 - 12.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Assisted staff and executives with special projects.
- Explained policies and procedures to visitors.
- Maintained office equipment, scheduling service to repair issues.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors to provide information and direct to appropriate personnel.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Scheduled and confirmed appointments.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Bachelor of Science - Dental Hygiene
Normandale Community College
Minneapolis, MN05.2025
Skills
- Program Evaluation
- Experience in Leadership
- Planning & Organizing
- Organizational Skills
- First Aid/CPR
Timeline
Practice Manager of Operations
Heartland Dental
11.2022 - Current
Business Assistant
Metro Dentalcare
11.2020 - Current
Front Desk Receptionist
Baymont inn & Suites Hotel
12.2017 - 12.2020
Bachelor of Science - Dental Hygiene
Normandale Community College
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