Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fong Xiong

Clovis,United States

Summary

Experienced application analyst with a strong background in electronic medical record systems, particularly Epic. With 10 years of experience, I have developed extensive expertise in various aspects of Epic, including client support, clinical workflows, and Cadence scheduling. Holding Epic certification in Cadence scheduling validates my skills and knowledge in this area. Currently, collaborating with clients to ensure the smooth operation and maintenance of Epic environments, specifically in Cadence and Epic Care Ambulatory modules.

Overview

14
14
years of professional experience

Work History

Business System Analysis Advisor

NTT Data
06.2011 - Current
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Provide Training CSD staff different client account and workflow training
  • Developed knowledge base article for NTTData CSD
  • 24-hour client support
  • Leader on-call and Escalation Manager support

Education

Bachelor of Science - Computer Engineering Technology

DeVry University
Fremont, CA
05-2006

Skills

  • Client engagement
  • Conflict resolution
  • Project management
  • Workflow design
  • Escalation Manager
  • Leader on call
  • Implement enhancement requests
  • Troubleshoot and provide workflow education for Epic users
  • User access management
  • Software and hardware implementation

Timeline

Business System Analysis Advisor

NTT Data
06.2011 - Current

Bachelor of Science - Computer Engineering Technology

DeVry University

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Fong Xiong