Acting Supervisor
Hallmark Aviation
San Bruno, USA
- Airline: Fiji Airways, Qatar Airways, West Jet
- Positions: Check-in, Gate Lead, Ramp, Acting-Supervisor
- Effective Communications with Stakeholders (Calling Tower for our arrival/departure gate and tow off/tow back time and booking remote parking spot for the AC)
- Sending gate advisory on email and also on our operation group
- Experienced in pre-flight preparations (system, manpower planning, scheduling)
- Sending prelim/final meal and wchr for the next flight
- Successfully Managing Staff/Client/Pax complaints
- Experienced in Shift Management of Staff (break management)
- Ability to foster positive team environment leading to increased staff efficiency and productivity
- Responsible for oversight of customer service team and resolution of customer service issues prior to escalation to BM
- Fluent in Tongan allowing me to communicate with our Tongan Travelers who are Non-English speakers
- Exceptional ability to work under pressure
- Over 2 years’ experience honing my customer management skills, dealing with a wide range of customer landscapes experienced in managing customers
- Skilled in Problem solving, performance management & tailoring airline-based instructions as required by Airline Customers
- Strong Communicator & natural leader with ability to foster a positive team environment, with proven results via feedback from colleagues & clients, while running operations with no confirmed BM or Supervisor or MGO for 10 months
