Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Armour

Jessica Armour

Lebanon,OH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to find a position to be passionate about. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Health Coach

RVO Health
03.2025 - Current
  • Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
  • Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
  • Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.

Customer Service Representative

Kohl's
06.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Member Experience Specialist

BetterHelp
03.2022 - 03.2024
  • Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
  • Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
  • Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.

Health Coach

Noom
10.2020 - 03.2022
  • Coached 100-200 clients by developing health goals and action plans.
  • Supported implementation of member's plan, weight loss programs and personalized fitness and exercise programs.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.

Group Facilitator

Gooden Center
09.2018 - 06.2019
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
  • Prepared and led support groups for patients.

Attractions Lead

Universal Studios Hollywood
04.2011 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Master of Arts - Applied Theatre Arts

University of Southern California
Los Angeles, CA

Bachelor of Arts - Theatre

Chapman University
Orange, CA

Skills

  • Coaching
  • Behavior modification techniques
  • Motivational interviewing
  • Active listening techniques
  • Improvisational skills
  • Shakespearean performance
  • Public speaking
  • Empathy display

Accomplishments

  • Supervised team of 15+ staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop tracking spreadsheets.

Timeline

Health Coach

RVO Health
03.2025 - Current

Customer Service Representative

Kohl's
06.2024 - 03.2025

Member Experience Specialist

BetterHelp
03.2022 - 03.2024

Health Coach

Noom
10.2020 - 03.2022

Group Facilitator

Gooden Center
09.2018 - 06.2019

Attractions Lead

Universal Studios Hollywood
04.2011 - 01.2017

Master of Arts - Applied Theatre Arts

University of Southern California

Bachelor of Arts - Theatre

Chapman University

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Jessica Armour