Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Fontoria Watkins

Rex,GA

Summary

Performance-driven Sales Consultant with 3 years of experience selling in dynamic and fast-paced environments. Committed to working with sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Personable Outbound Associate aiming to leverage strong skill in meeting hourly, daily and weekly call quotas demonstrated over 8 years in related roles. Focused and committed with drive for exceeding corporate expectations.

Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Sales consultant

Asbury Automotive Group
Union City, GA
12.2019 - Current


  • Follow up with guests inquiring on new and preowned inventory and assisted with scheduling service appointments.
  • Assists guests on the chat bot to purchase inventory online.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Presented Product or Service using interactive materials such as videos, charts and slideshows.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Responded to telephone and in-person requests for information.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Radiology Tech Assistant

Kaiser Permanente
Jonesboro, GA
09.2015 - 11.2019
  • Responsible for transporting patients and getting them undressed properly for their test to the radiology department to get either a CAT scan, MRI, XRAY or ultrasound test done
  • Answered calls for questions and scheduling and made imaging disks for the patients as well as checking emails
  • Logged all patient information for the radiology tech and radiologist
  • Issued out CT and MRI contrast
  • I had to clean the MRI scan room as needed with non metal supplies and the x-ray tables and discs.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Set up radiology appointments with customers.

Customer Service Representative

Two Men and a Truck
Lawrenceville, GA
04.2011 - 09.2015
  • Gave inbound customer quotes, outbound customer feedback calls and online quote responses.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Remote Claims Representative

Convergys
Erlanger, KY
08.2013 - 05.2015
  • Responsible for reviewing insurance benefits and claims with members and providers
  • Giving members their in network and out of network providers
  • A breakdown of what their benefits included as well as their co-pay and who all is insured on their plan and when their plan goes active and inactive
  • Informing the provider the patient benefits as well for verification.

Education

Western Hills University High School
Cincinnati, OH
08.2008 - 05.2012

Skills

Customer Serviceundefined

Additional Information

  • Authorized to work in the US for any employer

Timeline

Sales consultant

Asbury Automotive Group
12.2019 - Current

Radiology Tech Assistant

Kaiser Permanente
09.2015 - 11.2019

Remote Claims Representative

Convergys
08.2013 - 05.2015

Customer Service Representative

Two Men and a Truck
04.2011 - 09.2015

Western Hills University High School
08.2008 - 05.2012

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Fontoria Watkins