Alicia Foos
Panama City Beach,FL
Summary
Detail-oriented, analytical business professional with 8 years diverse experience in program analysis, customer service, business, and administration. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Overview
23
23
years of professional experience
Work History
GENERAL CLERK III
INDUS Technologies
09.2023 - Current
- Educate travelers about travel documentation, payment processing and support policies and procedures such as Defense Travel System (DTS), Joint Travel Regulation (JTR) and Department of Defense Financial Management Regulation (DoDFMR).
- Gather, evaluate, and summarize travel data in DTS in detailed weekly, monthly, quarterly, and annual excel reports.
- Promote superior experience by addressing traveler concerns, demonstrating empathy, and resolving problems swiftly.
- Effectively communicate with travelers about travel document needs and keep updated, detailed and accurate ledgers.
- Create detailed return responses to travelers to facilitate reimbursement for travel expenses incurred.
- Create help-desk tickets to assist travelers.
- Contact required personnel with travel audited delinquencies and discrepancies.
- Follow-up with travelers about DTS issues and resolved issues to maintain high standards of customer service.
- Follow-up with travelers to assess and report corrective action completion or progress within DTS.
- Perform auditing of all travel documentation in accordance with rigorous auditing standards and principles, while following official government travel regulations and JTR.
- Identify various errors in travel documents to propose corrective action to travelers, routing officials, and authorizing officials.
- Maintain travel document accuracy by reviewing information and financials to identify errors or irregular entries and reconcile discrepancies.
- Review travel document information and financials to identify errors or irregular entries.
- Identify various errors in travel documents to propose corrective action to travelers, routing officials, and authorizing officials.
- Analyze financial discrepancies on travel documents and provide solutions for accurate financial documentation.
- Analyze Government Travel Card (GTCC) Statements for legitimacy and discrepancies.
- Timely completion of travel documents ensuring traveler and GTCC payment.
- Research travel expense estimates through Defense Travel Management Office (DTMO) and CTO/SATO.
- Perform invoice retrieval from SATO.
- Created traveler monetary tracker to consolidate financial reporting requirements.
- Trained on holiday pay, compensation, and entitlements while on travel.
- Working knowledge in Leave in Conjunction with (LICWO), Personal Leave with Official Travel (PLOT), Constructed Travel Worksheets (CTW), City Pair Program, Cancellation Procedures, Routing List, Travel Authorizations and Vouchers.
OFFICE MANAGER
Harry Pepper & Associates
08.2007 - 05.2008
- Worked on-site at Navy Diving & Salvage Training Center (NDSTC) School House in the building of the new Aquatic Training Facility (ATF)
- Managed and responded to correspondence and inquiries from customers and vendors.
- Composed and disseminated meeting minutes.
- Complied with government and company standards while preparing internal, informal and official documentation.
- Completed 7 monthly requisitions.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Collected and reported monthly expense variances and explanations to Project Manager and Superintendent.
- Conducted analysis, prepared billing, and completed itemizations for subcontractors.
- Wrote job postings and job descriptions for hiring.
- Pre-screened resumes prior to sending to project manager for hiring consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for employee records, vendors, and subcontractors resulting in improved accessibility and efficiency.
- Managed and responded to correspondence and inquiries from government customer and vendors.
- Supported Project Manager and Superintendent by processing vendor invoices and documents with consistent on-time delivery.
- Processed requests for information regarding worksite progress and milestones.
- Maintained accurate, up-to-date documentation of vendors and subcontractors for reliable reference.
- Issued and completed 56 expense reimbursements, invoices, and reports.
- Maintained submittals and purchase orders for 15 subcontractors and 30 vendors
- Responded to customer calls and emails to answer questions about services.
- Utilized problem-solving skills to address customer queries and complaints.
- Delivered prompt service to prioritize customer needs.
- Completed hiring forms, personnel reports, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased office efficiency.
- Interacted with vendors and subcontractor personnel to receive orders and communicate instructions.
- Liaised between company and vendors and maintained effective lines of communication.
- Supported Project Manager and Superintendent by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering, requisitioning, and stocking.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of job-site office.
- Reported to government customer on work-site performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports to Project Manager.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed office budgets and allocated resources to maximize productivity and profitability.
- Coordinated travel arrangements for work site Superintendent and Project Manager.
JR PROGRAM ANALYST
Wylie Laboratories
08.2005 - 11.2006
- Supported Naval Air (NAVAIR) Head Quarters, PMA-265, F/A-18 E/A-18G Program Office, Acquisition Team and AESA Program Head.
- Prepared quarterly milestone briefs for 8 programs within PMA.
- Completed acquisition document assessments, examining information for inconsistencies and addressing modifications.
- Reviewed AESA program milestones in-depth to schedule deliveries and estimate costs.
- Conducted interim and contract performance assessment reviews (IPARs and CPARs) and provided feedback to Government counterparts on performance.
- Used analytical models to maintain key performance and milestone metrics in order to follow progression.
- Created and maintained accurate, up-to-date documentation of program and contract milestones for reliable reference.
- Analyzed program and acquisition plans to identify and address areas needing improvement or modification.
- Conducted program milestone and documentation review to identify changes and create amendments addressing variances.
- Facilitated Procurement |Planning Initiatives (PPI) for AESA program addressing necessary changes to meet milestones.
- Interpreted contract and program research to project future program efforts and funding.
- Improved forecasting of program milestones to maintain accuracy of documentation and reduce modifications.
- Prepared presentations, data tables and other documents for PMA department head and program meetings.
- Generated comprehensive reports on program milestone performance and risk assessment.
- Prepared modifications and amendments to acquisition plans and amendments.
- Created acquisition documentation matrix tracking 21 milestones, for 31 contracts, in 8 programs.
- Participated in Budget Finance Management (BFM) and Contracts program meetings.
- Conducted opportunity analysis for program.
- Presented oral and written reports on program milestones and takers to program management for research, development, test, and evaluation (RDT&E) phases.
- Arranged, verified, and finalized travel arrangements with SATO to deliver smooth and efficient travel for program heads.
- Supported Public Relations (PR) with program press-releases.
- Consulted with program heads to assess travel requirements, document needs and discuss options.
- Organized AESA Radar Summit for PMA Government employees, contractors, and subcontractors.
- Reviewed AESA project in-depth to ascertain if deliverables were being met.
- Developed and updated spreadsheets to track, analyze, and report on acquisitions and contracts.
- Participated in workshops and educational opportunities to build skills set and add value to department.
- Supported program leads in managing and making all travel arraignments using SATO and DTS.
- Reviewed program implementation plans to assess risk and feasibility.
- Compiled research data and gave presentations highlighting action items and recommended optimizations for logistics and finance.
- Program operations liaison handling all drills and taskers.
- Skilled at working independently and collaboratively in a team environment.
- Transcribed and organized information from program head to assist in preparing speeches and presentations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated excellent communication skills, both verbal and written through interaction with government, contractors, and subcontractors.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down milestone problems, evaluate solutions and make decisions.
Administrative Assistant IV
Wylie Laboratories
05.2005 - 08.2005
- Coordinated meetings and calendars in Outlook.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained clean and organized work environment to maintain customer safety.
- Managed incoming calls each day with utmost professionalism and knowledgeable of the company.
- Investigated and resolved customer inquiries quickly.
- Coordinated conferences and events for company’s division supporting NAVAIR.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents and taking messages.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Responded proactively and positively to rapid change.
Master of Arms
United States Navy
08.2000 - 07.2004
- Participated in annual command assessments, examining policies and procedures for inconsistencies.
- Trained new service members on command’s Standard Operating Procedures (SOPs).
- Studied SOPs for gaps in efficiency and other areas needing improvement.
- Contributed to overall development of command’s SOPs.
- Assisted in review and revision of past Fiscal Year (FY) budgets based on command needs and service member safety.
- Completed 2004 FY budget based on past budgetary reviews and revisions, and command’s current needs.
- Analyzed financial discrepancies from past FY budgets and provided solutions to address the command and personnel’s changing needs.
- Participated in command assessments, examining policies and procedures for inconsistencies.
- Generated comprehensive reports on personnel performance.
- One of two command Personnel Liaison Representatives (PLRs) assisting in development and implementation of new administrative procedures.
- Drafted correspondence and other documents for division and department heads.
- Trained new service members on security operations, watch standing, patrolling, report writing, Emergency Vehicle Operations (EVOC), dissemination of fuel authorizations, vehicle registration guidelines, and Navy policies.
- Responded proactively and positively to rapid change during war-time efforts.
- Increased efficiency and performance by monitoring duty section and personnel productivity and providing feedback to department heads.
- Sought ways to improve security and training department processes and services provided.
- Optimized customer support by establishing a collaborative service environment at the Motor Vehicle Registration Office (MVRO) through targeted operational initiatives.
- Cross-trained in administrative and personnel support and provided backup support for organizational leadership.
- Investigated and resolved service member complaints.
- Reduced process inconsistencies at MVRO and effectively trained team members on best practices and protocols.
- Processed monthly and quarterly fuel and vehicle reports for MVRO.
- Handled administrative requirements, maintained vehicle, personnel, training, and Division Officer (DIVO) records and submitted operational reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in MVRO and Security Dispatch.
- Maintained detailed database for fuel rations, service member’s registered vehicles, and security reported incidents.
- Maintained security reports and logs of incoming incidents, daily events, reports made by service members, and shift turnover.
- Liaised with outside commands and personnel to disseminate information and maintain personnel record accuracy.
- Prepared and delivered investigative reports and briefings to chain of command.
- Conducted and oversaw security interrogations, briefings and debriefings.
- Handled administrative requirements, maintained personnel and training records, and submitted operational reports.
- Coordinated security drills of duty section service members to support mission success.
- Coordinated Liberty activities to support service member’s morale and welfare.
- Led Operations Department in developing strategic plans to meet operational objectives during war-time efforts.
- Trained and mentored personnel in security operations and tactics.
- Processed 16 Navy Marine Corps Commendation Medals, 25 Navy Marine Corps Achievement Medals, and 21 Letters of Appreciation (LOAs).
- Delivered performance reviews, recommending additional training or advancement.
- Evaluated performance and conveyed constructive feedback to improve skills.
- Established performance goals for service members and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing duty section assignments to drive operational excellence.
- Trained personnel in equipment maintenance and performed exercises focused on developing key skills.
- Restructured procedures through coordination with duty sections and department heads to create and execute streamlined watch-standing rotation during war-time effort.
- Streamlined and monitored MVRO programs to alleviate overdue compliance activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business/Marketing
University of Phoenix
Phoenix, AZ01.2011
Skills
- Microsoft Office: Word, Outlook, Power Point, Excel
- Adobe photoshop and Reader
- Defense Travel System
- DTMO/Passport/TraX
- CWT/SATO
- APACS
- GSA Smart Pay
- Microsoft Teams
Security Clearance
SECRET
Continuing Education
- Security/Cyber Awareness Training (2023)
- DTMO: About DTS (2023)
- DTMO: DTS 101 (2023)
- DTMO: DTS- Cancellation Procedures (2023)
- DTMO: DTS Constructed Travel (2023)
- DTMO: DTS- Group Travel (2023)
- DTMO: DTS- Itinerary Changes (2023)
- DTMO: DTS- OCONUS Travel (2023)
- DTMO: DTS- Personal Leave with Official Travel (2023)
- DTMO: Programs & Policies- City Pair Program (2023)
- DTMO: Programs & Policies- Joint Travel Regulations Overview (2023)
- DTMO: Programs & Policies- TDY Travel Policies 101 (2023)
- DTMO: Programs & Policies- U.S. Government Rental Car Program (2023)
- DTMO: Approver (DTS)- DTS Vital Skills for Authorizing Officials Assessment (2023)
- DAWIA- Fundamentals of Systems Acquisition Management (ACQ101) DAU (2006)
- DAWIA- Acquisition Logistics Fundamentals (LOG 101) DAU (2006)
- DAWIA- Basic Software Acquisition Management (SAM 101) DAU (2006)
- Defense Security Service Academy: Marking Classified Information (2006)
- Wyle Laboratories- PowerPoint 2000 Basic Training (2005)
- Wyle Laboratories- PowerPoint 2000 Advanced Training (2005)
- Wyle Laboratories- Microsoft Project 2000 Basic Training (2005)
- Wyle Laboratories- Microsoft Word 2000 Intermediate Training (2005)
- Wyle Laboratories- Excel 2000 Intermediate Training (2006)
- Wyle Laboratories- Excel 2000 Advanced Training (2006)
Security Clearance:
SECRET
Community Service
- Community clean-up after Hurricane Michael (2018)
- Volunteered with Arnold High School Band and NJROTC program 2017-2020
- Volunteered at Enchanted Lakes Elementary and Kailua Intermediate 2014-2017
- Organized and ran the Fall Festival at Matilda Harris 2013
- PTA Secretary at Matilda Harris Elementary 2012-2013
- Volunteered at Matilda Harris Elementary 2011-2014
- Volunteered at Tommy Smith Elementary 2009-2010
Timeline
GENERAL CLERK III
INDUS Technologies
09.2023 - Current
OFFICE MANAGER
Harry Pepper & Associates
08.2007 - 05.2008
JR PROGRAM ANALYST
Wylie Laboratories
08.2005 - 11.2006
Administrative Assistant IV
Wylie Laboratories
05.2005 - 08.2005
Master of Arms
United States Navy
08.2000 - 07.2004
Bachelor of Science - Business/Marketing
University of Phoenix