Foram Purohit
Hamilton,ON
Summary
Dynamic and adaptable Outbound Process Assistant with a degree in Business Management, equipped with experience in the automobile and customer service industries. Possessing a growing understanding of the shipping and logistics sector, bring a strong foundation in process optimization and customer-centric approaches. Proven ability to seamlessly transition skills across diverse industries. Eager to leverage background and enthusiasm for learning to contribute to the success of a forward-thinking team in the shipping and logistics field. Open to new opportunities that allow for professional growth and development.
Overview
5
5
years of professional experience
Work History
Outbound Process Assistant
Amazon Fulfillment Centre YHM1
05.2023 - Current
- Improving ship dock flow by consistently forecasting real time volume and adjusting labor needs to improve upstream bottlenecking and reducing Rolled Freight.
- Leading, developing, and training 2 Area Managers, and 3 Process Guides in outbound ship dock operations by embodying Amazon's Leadership Principles.
- Providing constant leadership to team members through effective coaching and communication.
- Partnering with other Area Managers and Process Assistants to share best practices amongst all shifts and prioritize customer experience.
- Creating and re-implement various AO within Ship Dock department leading to area readiness and safety enhancement.
Outbound Ship Clerk
Amazon FC
03.2022 - 05.2023
- Handled day-to-day shipping and oversaw more than 250,000 packages per day.
- Coordinating and releasing an average of 70 trailers a day, contacting dispatch and drivers for timely shipments.
- Building connections with transportation teams and Relay board to proficiently order required trailer loads based on volume generated.
- Used pallet jacks to load and unload goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to clients.
- Handled high-volume manifests and BOLs and collaborated with administrators to resolve invoicing and shipping problems.
Automotive Customer Affairs Specialist
Concentrix
01.2021 - 10.2021
- Serves customers by providing product and service information and resolving product and service problems
- Resolves product or service problems by clarifying customer’s complaint, determining cause of problem, selecting and explaining best solution to solve problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains customer records by updating account information
- Opens customer accounts by recording account information.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
Technical sales Representative
IO Solutions
01.2019 - 01.2021
- Demonstrated a deep understanding of our technical products and services, staying abreast of industry trends and updates.
- Effectively communicate complex technical information to clients in a clear and accessible manner.
- Established and maintained strong relationships with existing clients, understanding their unique needs and providing tailored solutions.
- Proactively engaged with potential clients to identify opportunities and develop new business relationships.
- Conducted compelling sales presentations and product demonstrations to showcase the value and capabilities of our technical solutions.
- Collaborated with the technical team to address specific client requirements and provide customized solutions.
Education
Data Analyst - Business And Technology
Correlation-one
10.2023
GED -
Mohawk College of Applied Arts And Technology
Hamilton, ON10.2018
High School Diploma -
St Mary High Secondary School
Ahmedabad, India07.2016
Skills
- Customer Oriented
- Microsoft Office
- Adaptability & Problem-Solving
- Multitasking and Time Management
- Team Leadership
- Organization and Prioritization
- Cross-Functional Collaboration
- Shipping & Logistics
- Proactive and Creative Thinking
- Safety Management
- Team building & Motivation
- Performance monitoring
- Workflow Management
Accomplishments
- Successfully contributed to a 60% improvement in order fulfillment accuracy within the first 4 months of employment.
- Implemented a new sorting system, reducing order processing time by 16% and increasing overall productivity.
- Recognized for consistently achieving and exceeding performance targets, earning commendations from managers and peers.
- Distinguished as a Ship Clerk with an impeccable record of zero late order departures throughout my tenure, resulting in the outbound dock earning Gold and Platinum status in the DEA matrix across the entire North American Amazon network.
Timeline
Outbound Process Assistant
Amazon Fulfillment Centre YHM1
05.2023 - Current
Outbound Ship Clerk
Amazon FC
03.2022 - 05.2023
Automotive Customer Affairs Specialist
Concentrix
01.2021 - 10.2021
Technical sales Representative
IO Solutions
01.2019 - 01.2021
Data Analyst - Business And Technology
Correlation-one
GED -
Mohawk College of Applied Arts And Technology
High School Diploma -
St Mary High Secondary School
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