Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Forbes Collins

Lake Forest,CA

Summary

Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Chief Operations Officer

Sizzler USA
05.2019 - 10.2023
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Made decisions with broad and positive impact on security management operations.
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Increased profitability by optimizing sales and fulfilling lower overhead costs.
  • Leveraged experience through vital management positions guiding business to success.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Cultivated company-wide culture of innovation and collaboration.
  • Initiated strategy to drive company growth and increase market share and profitability.

Vice President of Operations

Sizzler USA
07.2011 - 05.2019
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Drove team engagement to achieve aggressive company targets.
  • Trained and guided team members to maintain high productivity and performance metrics.

Director of Operations

Sizzler USA
02.2007 - 07.2011
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.

Education

High School Diploma -

East Longmeadow High School
East Longmeadow, MA
06.1978

Skills

  • New Business Development
  • Budgeting and Finance
  • Team Bonding
  • Performance Optimization
  • General Management and Administration
  • Crisis Management
  • Profitability Improvement
  • Staff Development
  • Organizational Leadership
  • Best Practices
  • Operations Management
  • Organizational Development
  • Systems Organization
  • Profit and Loss Management
  • Financial Leadership
  • Business Planning
  • Staff Management
  • Executive Leadership
  • Analytical and Critical Thinker
  • Forecasting and Budgeting
  • People and Culture
  • Management Team Leadership

Accomplishments

In 1998 as Director of Operations of Sizzler Australia I helped lead the organization from an EBITDA loss to profitability.


In 2020 helped lead and guide SIzzler USA through COVID 19 successfully by changing directions of the operation as needed.


In Fiscal 2023 I helped lead Sizzler USA to it's most profitable year at restaurant level EBITDA.


In Fiscal 2024, half way through the year October of 2023, we are already on pace to exceed the EBITA of last year all while growing guest counts.


I have personal developed over 20 managers from being a Team Member to General Managers, Assistant Managers and District Managers.

Certification

ServSafe

Sexual Harassment Certified

Additional Information

I started with Sizzler as a dishwasher in Northern California and progressed through hard work and dedication

  • 1980 - Promoted to Assistant Manager
  • 1981 - Promoted to General Manager
  • 1988 - Promoted to Training Store Manager
  • 1990 - Promoted to District Manager in Chicago
  • 1992- Promoted to Sr. District Manager with our Joint Venture Scotts Foods in Canada
  • 1995 - Promoted to Regional Vice President in Atlanta
  • 1996 - Promoted to State Manager in New South Wales, AUS
  • 1998 - Promoted to Director of Operations for Sizzler AUS
  • 1999 - Came back to the US and have held multiple positions starting at District Manager, Director, VP and COO

Timeline

Chief Operations Officer

Sizzler USA
05.2019 - 10.2023

Vice President of Operations

Sizzler USA
07.2011 - 05.2019

Director of Operations

Sizzler USA
02.2007 - 07.2011

High School Diploma -

East Longmeadow High School

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Forbes Collins