Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

FORBIN TANGA

Sterling,VA

Summary

Accomplished leader with a proven track record at Sam's Club, adept in food safety compliance and fostering team collaboration. Spearheaded initiatives that significantly enhanced inventory accuracy and customer satisfaction. Renowned for innovative merchandising strategies and exceptional communication skills, consistently driving team performance and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Produce Associate Team Leader

Sam's Club
10.2023 - Current
  • Developed a comprehensive training program for new hires, ensuring a consistent level of expertise among team members.
  • Evaluated department layout periodically to maximize efficiency in restocking products while minimizing disruption to shoppers'' experience.
  • Optimized workflow by delegating tasks effectively based on individual strengths and skills of team members.
  • Improved produce quality by implementing strict inspection protocols and regular training for team members.
  • Streamlined inventory management processes for better product rotation and reduced waste.
  • Implemented efficient scheduling practices to optimize staffing levels during peak times and reduce labor costs.
  • Maintained high standards of cleanliness throughout the department, resulting in consistently passing health inspections.
  • Facilitated regular team meetings to review performance metrics, share best practices, and address any challenges or concerns swiftly.
  • Organized seasonal displays that showcased fresh produce offerings, driving increased customer interest and sales.
  • Collaborated with store managers to develop promotional strategies, increasing sales of featured products.
  • Contributed to the overall success of the store by collaborating with other departments on joint initiatives, cross-training team members, and providing support during special events or promotions.
  • Enhanced customer satisfaction with knowledgeable assistance in produce selection, storage, and preparation.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Inspected produce to update and adjust pricing information.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Machandising Team Leader

Sam's Club
11.2022 - 10.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.

Machandising and Stocking Associate

Sam's Club
08.2021 - 11.2022
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by assisting shoppers in locating desired products quickly.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
  • Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Answered queries and concerns and assisted customers with product selections.
  • Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
  • Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
  • Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Interacted with guests in friendly and knowledgeable way.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Greeted store customers and discussed needs.

Inventory Specialist

Amazon.Inc
07.2017 - 08.2021
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Facilitated training sessions for new staff on inventory management software, boosting team productivity.
  • Implemented returns processing system that expedited restocking of returned goods and minimized losses.
  • Streamlined inventory management processes, significantly reducing time spent on stock audits.
  • Assisted in development of inventory forecasting model, improving accuracy of stock ordering.
  • Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.
  • Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
  • Improved warehouse space utilization with strategic reorganization of stock areas.
  • Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
  • Optimized order fulfillment process, reducing time from order placement to shipment.
  • Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
  • Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
  • Enhanced inventory accuracy by implementing new barcode scanning system.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
  • Reduced waste by identifying and addressing issues in stock rotation practices.
  • Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Sales Associate

Home Depot
01.2017 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Education

Economics

University of BUEA Cameroon
South West Region
11.2005

Skills

  • Food Safety Compliance
  • Creativity and Innovation
  • Task Delegation
  • Merchandising Strategies
  • Positive Attitude
  • Strong Work Ethic
  • Customer Service
  • Honesty and Integrity
  • Written and oral communication
  • Training and mentoring
  • Inventory Counts
  • Retail Sales
  • Product restocking
  • Stock Rotation
  • Product Knowledge
  • Sanitation Standards
  • Temperature Logging
  • Pallet Jack Operation
  • Cleaning procedures
  • Safe Food Handling
  • Cleanliness and sanitation
  • Punctuality
  • Cleaning and sanitation
  • Box Cutter and Pallet Jack Safety
  • Price Checking
  • Stock replenishment
  • Product Rotation
  • Merchandise organization
  • Goal-Driven
  • Team building
  • Store Opening and Closing
  • Store Organization
  • Inventory and Stocking
  • Organization
  • Excellent Written and Verbal Communication
  • Relationship Building
  • Positive Customer Engagement
  • Adaptability and Flexibility
  • Effective Communication
  • Active Listening
  • Creative Thinking
  • Team Leadership
  • Team Collaboration
  • Organizational Skills
  • Excellent Communication

Accomplishments

  • Promoted to full-time employee within Number months of hire due to exemplary work ethic, outstanding job performance to diffuse problematic situations.
  • Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
  • Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
  • Assisted customers by locating requested items quickly, which reduced the number of calls on the customer service desk by Number%.
  • Volunteered to handle the cash register when the store was short-staffed with zero till errors during the entire time.
  • Uncovered a pricing mistake on Product before it became a major issue, effectively saving the store $Number.
  • Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.

Certification

Food Safty Manager Certification

CDL CLASS A LICENSED

Forklift Certification

Languages

French
Professional Working
English
Full Professional

Timeline

Produce Associate Team Leader

Sam's Club
10.2023 - Current

Machandising Team Leader

Sam's Club
11.2022 - 10.2023

Machandising and Stocking Associate

Sam's Club
08.2021 - 11.2022

Inventory Specialist

Amazon.Inc
07.2017 - 08.2021

Sales Associate

Home Depot
01.2017 - 07.2017

Economics

University of BUEA Cameroon

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FORBIN TANGA