David Ford
Frisco,TX
Summary
Self-starting Operations Manager offering high-level experience in contract management and just-in-time inventory operations. Adept at customer service, team building, and inventory maximization. Successful in increasing productivity while also implementing cost cutting measures. Well organized and vigilant in achieving company operational and profitability goals and objectives.
Overview
12
12
years of professional experience
Work History
Regional Project Manager (Lockheed-Martin)
Wesco Aircraft/Incora
01.2017 - Current
- Responsible for contract compliance and profitability for 11 chemical management contracts with Lockheed-Martin (approx. $82 mil P&L).
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Devised inventory maximization processes for Lockheed Martin F35 program to boost long-term business success and increase service opportunities.
- Promoted positive customer experience through day-to-day supervision and management of 8 direct onsite project managers and 21 indirect representatives.
- Partnered with vendors and suppliers to effectively manage and budget just-in-time inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Helped build and review master service agreements for work eligibility.
- Advanced productivity KPIs by leading training of new project managers on procedures, processes, and safety practices.
- Created development plan templates that were used throughout customer operations department.
- Coordinated process workshops to educate other regional project managers on best practices to optimize productivity.
Regional Project Manager
Wesco Aircraft
05.2014 - 12.2016
- Responsible for contract compliance and profitability for 26 chemical management and hardware contracts (approx. $48 mil P&L).
- Supervised 16 onsite Wesco representatives.
- Participated contract renegotiation for various hardware JIT and chemical management accounts (Raytheon, Woodward, Able Engineering, Boeing, etc.).
- Participated in price and service negotiations with vendors to decrease expenses and increase profit.
- Proven ability to develop and implement creative solutions to complex problems.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Trained new employees on proper protocols and customer service standards.
- Implemented long-term growth initiatives by developing customer interface processes and customer service strategies.
Hardware Inside Sales Representative
Wesco Aircraft
03.2012 - 04.2014
- Responsible for highest monthly gross ad-hoc sales in Mesa, AZ sales office (approx. $1.2 mil).
- Developed strategic relationships with existing customers (BE Aerospace, Wencor) by learning preferences and managing regular communications.
- Directed Just-in-time (JIT) and ad-hoc hardware account for Magellan Aerospace.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities for Boeing Apache Helicopter program (annual sales approx. $12.4 mil).
Education
Bachelor of Arts - Economics
Arizona State University
Tempe, AZ06.1994
Skills
- Customer Service Management
- Administrative Management
- Goal Setting
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Decision Making
- Business Leadership
- Program Optimization
- Customer Relations
- Inventory Tracking and Management
Timeline
Regional Project Manager (Lockheed-Martin)
Wesco Aircraft/Incora
01.2017 - Current
Regional Project Manager
Wesco Aircraft
05.2014 - 12.2016
Hardware Inside Sales Representative
Wesco Aircraft
03.2012 - 04.2014
Bachelor of Arts - Economics
Arizona State University
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