Summary
Overview
Work History
Education
Skills
Timeline
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Ford Braam

Southgate,MI

Summary

Accomplished Manager with a proven track record at Family Dollar, enhancing team performance and customer satisfaction through strategic planning and effective staff development. Expert in budget control and negotiation, achieving significant cost reductions. Skilled in fostering teamwork and collaboration, ensuring high-quality service delivery and operational excellence.

Overview

18
18
years of professional experience

Work History

Manager

Seven Eleven
10.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Manager

Family Dollar
02.2018 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Certified Nursing Assistant

Tedercare
06.2006 - 03.2010
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Education

High School Diploma -

James R Fitzharris
Gladstone, MI
06.1999

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Management

Strategic Planning

Staff Development

Sales Techniques

Schedule Preparation

Performance Evaluations

Marketing

Negotiation

Budget Control

Key Performance Indicators

Expectation setting

Brand Management

Teamwork and Collaboration

Decision-Making

Customer Service

Problem Resolution

Work Planning and Prioritization

Hiring and Training

Customer Relationship Management

Training and Development

Task Delegation

Timeline

Manager

Family Dollar
02.2018 - 08.2023

Manager

Seven Eleven
10.2015 - Current

Certified Nursing Assistant

Tedercare
06.2006 - 03.2010

High School Diploma -

James R Fitzharris

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Ford Braam