Forest Bushelman
Amelia
Summary
Accomplished professional with a proven track record at Byrider, adept in customer service and inventory control. Excelled in building strong relationships, enhancing customer satisfaction, and streamlining operations. Demonstrated leadership by effectively training teams and implementing efficient systems, resulting in increased efficiency and reduced costs. Skilled in problem-solving and teamwork, consistently delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Sales Associate
Byrider
08.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Service Manager
Byrider
02.2021 - 08.2024
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
Customer Service Manager
Byrider
07.2019 - 02.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Car Detailer
Byrider
06.2017 - 07.2019
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Commercial Parts Manager
AutoZone
07.2016 - 06.2017
- Streamlined warehouse operations for faster order processing and reduced turnaround time.
- Developed strong relationships with vendors for better pricing and availability of commercial vehicle parts.
- Increased customer satisfaction by implementing efficient parts ordering and inventory management systems.
- Oversaw regular audits of physical inventory counts, ensuring accuracy and compliance with company policies.
- Built rapport with key accounts through consistent follow-ups on outstanding orders or addressing any concerns that might arise during the transaction process.
- Implemented inventory control measures to minimize stock discrepancies and prevent overstocking or stockouts of crucial items.
- Established an organized system for tracking warranty claims, reducing discrepancies between manufacturer records and internal documentation.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Retail Sales Associate
AutoZone
02.2016 - 07.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Glen Este High School
Cincinnati06-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Verbal/written communication
- Stocking and receiving
- Inventory control procedures
Languages
Spanish
Limited Working
Timeline
Sales Associate
Byrider
08.2024 - Current
Service Manager
Byrider
02.2021 - 08.2024
Customer Service Manager
Byrider
07.2019 - 02.2021
Car Detailer
Byrider
06.2017 - 07.2019
Commercial Parts Manager
AutoZone
07.2016 - 06.2017
Retail Sales Associate
AutoZone
02.2016 - 07.2016
High School Diploma -
Glen Este High School
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