FOREST DOCKERY
Hospitality
Dallas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Corporate Trainer
Brinker International Inc.
04.2016 - 06.2024
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Branch Operations Manager
Florida Tile
04.2014 - 02.2016
- Supervise and oversee all branch and warehouse operations
- Manage customer orders by placing and pulling orders, inputting bi-weekly orders with the distribution center, and submitting backorders for material not in stock
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Facilitate the hiring process by interviewing prospective new hires and training new employees
- Schedule employee work shifts and anticipate staffing needs
- Manage inventory control by conducting weekly cycle counts in order to ensure inventory is up to par
- Order supplies as needed and handle branch invoicing.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Regional Manager
Simply Fit Meals
12.2012 - 03.2014
- Managed all branches in my region and ensured all locations ran properly
- Facilitated the hiring process by processing and training new hires
- Scheduled employee work shifts and anticipated staffing needs
- Conducted bi-weekly conference calls with all store managers in my region in order to get timely updates
- Placed all truck orders and ran weekly inventory
- Provided exceptional customer service in order to ensure customer satisfaction.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 6 locations.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Assistant General Manager
Zoës Kitchen
01.2011 - 12.2012
- Managed catering and marketing for the restaurant
- Conducted weekly staff meetings for all employees in order to establish best practices and increase company morale
- Scheduled employee work shifts and ensured that all shifts ran smoothly
- Processed and trained newly hired employees
- Managed inventory control
- Cooked food and baked cakes and cookies from scratch as needed
- Set the AM prep lists for cooks on a daily basis
- Ensured that all customers were satisfied and all restaurant orders were correct.
Order Filler
Walmart Distribution Center
10.2004 - 12.2009
- Pulled food orders for Walmart stores in Texas, Oklahoma, Louisiana, and Arizona
- Collaborated with all employees to complete tasks
- Maintained a good work pace to complete all orders in a timely matter
- Lifted between 15-75 pounds throughout the 10-12 hour work shifts.
Education
Bachelor of Arts - Business Administration And Management
Texas A&M University
College Station, TX12.2009
Skills
- Mentorship
- Policy Development
- Employee presentations
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Menu Memorization
- Team Management
References
References available upon request
Languages
Spanish
Professional Working
Portuguese
Limited Working
Timeline
Corporate Trainer
Brinker International Inc.
04.2016 - 06.2024
Branch Operations Manager
Florida Tile
04.2014 - 02.2016
Regional Manager
Simply Fit Meals
12.2012 - 03.2014
Assistant General Manager
Zoës Kitchen
01.2011 - 12.2012
Order Filler
Walmart Distribution Center
10.2004 - 12.2009
Bachelor of Arts - Business Administration And Management
Texas A&M University
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