Forest Ensley
Concord,NC
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Expert in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Personal Banker I
Fifth Third Bank
01.2023 - Current
- Ranked number 3 in NC region for customer service and services
- Deliver exceptional customer service to new and existing banking clients, process transactions, and manage deposits
- Lead consultative meetings with existing customers and prospects to evaluate banking needs, identify sales opportunities, and provide education on financial solutions, including checking accounts, mortgage loans, savings accounts, and online banking
- Address and resolve customer issues regarding overdrafts, fraudulent charges, loan applications, fees, and overdue credit payments
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Team Lead
Carvana
02.2018 - 11.2022
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Explored new tools and technologies that enhanced capabilities of team members while enabling seamless collaboration across departments.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Directed and supervised team of 50 engaged in business and personal development.
Education
Bachelor of Science - Sustainable Business And Community Development
Catawba College
Salisbury, NC2016
Skills
- Branch operations
- Records Maintenance
- Financial product knowledge
- Rapport Building
- Interpersonal Skills
- Account Management
- Customer Satisfaction
- Wealth Management
- Banking Policies and Procedures
- Organization and Time Management
- Analytical Thinking
- Multitasking Abilities
Timeline
Personal Banker I
Fifth Third Bank
01.2023 - Current
Team Lead
Carvana
02.2018 - 11.2022
Bachelor of Science - Sustainable Business And Community Development
Catawba College
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