Forest Gordon
Marquette,MI
Summary
Detail-oriented and highly motivated professional with three years of experience in counter work, dedicated to delivering exceptional service and efficiently processing cash and credit card transactions. College graduate, and current student, with a strong foundation in research, technical skills, and problem-solving abilities, adept at quickly mastering new concepts and adapting to dynamic environments. Proven track record of meeting organizational needs through consistent, organized practices while thriving under pressure. Collaborative team player focused on equitable task distribution and committed to achieving shared goals through effective communication and reliability.
Overview
7
7
years of professional experience
Work History
Student Technician
Northern Michigan University
Marquette, MI
01.2025 - Current
- Performed diagnostic tests on malfunctioning devices to identify root causes of issues quickly and accurately, minimizing disruption to users'' workflow.
- Attended all departmental trainings and workshops that provided additional information on Lenovo laptops (T14 Gen 3, 4, 5, P16s, P15s)
- Provided exceptional customer service to students, faculty, and staff seeking technical assistance, reducing downtime and frustration.
- Disassembled old computers to salvage parts and properly disposed of rest.
- Diagnosed and troubleshot hardware, software and network issues.
Cadet
Civil Air Patrol MI Wing
Hancock, MI
11.2021 - Current
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Led group discussions about current issues related to volunteering within the community.
- Helped coordinate transportation arrangements for volunteers who needed rides.
- Adhered to strict confidentiality policies in regard to personal and financial data.
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Dishwasher
Third Coast Pizza
Marquette, MI
07.2025 - 02.2026
- Operated dishwashing machinery to maintain cleanliness and sanitation standards.
- Assisted kitchen staff during peak hours by managing dish flow efficiently.
- Implemented time-saving techniques to streamline dishwashing processes.
- Enforced health and safety regulations within the dishwashing area to uphold compliance standards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Intern, Inland Fisheries
Great Lakes Indian Fish and Wildlife Commission
Odanah, Wisconsin
06.2024 - 08.2024
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Supported senior staff members in the completion of complex projects within deadlines.
- Attended conferences and trade shows related to the organization's field of expertise.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Operated and maintained work equipment, including small boats.
Crew Team Member
Burger King
Houghton, MI
07.2020 - 07.2023
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Organized and restocked supplies to support operations and team productivity.
- Monitored expiration dates of food products.
- Assisted patrons in making menu selections.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Wiped down tables and equipment, swept and refilled stock.
- Operated cash register accurately and efficiently.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Cadet
Army JROTC
Houghton, MI
09.2018 - 05.2022
- Attended briefings, meetings, and other events related to cadet operations.
- Analyzed feedback from post-mission debriefs to identify areas needing improvement or corrective action.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Provided guidance to junior cadets on protocol and regulations.
- Participated in community outreach programs aimed at recruiting new cadets.
Education
Associate of Arts - General Education
Gogebic Community College
Ironwood, MI05-2023
Skills
- Navigational Skills
- Radio Communication
- Food Handling Safety
- Telephone Etiquette
- Customer Engagement
- Cash Handling
- Inventory Restocking
- Store Closing
- Teamwork and Collaboration
- Integrity and Honesty
- Supplies Monitoring and Restocking
- Incident documentation
- Hardware maintenance
- System diagnostics and repair
- Problem-solving
- Attention to detail
- Punctuality
- Stress tolerance
References
References available upon request.
Education and Training
other
Timeline
Dishwasher
Third Coast Pizza
07.2025 - 02.2026
Student Technician
Northern Michigan University
01.2025 - Current
Intern, Inland Fisheries
Great Lakes Indian Fish and Wildlife Commission
06.2024 - 08.2024
Cadet
Civil Air Patrol MI Wing
11.2021 - Current
Crew Team Member
Burger King
07.2020 - 07.2023
Cadet
Army JROTC
09.2018 - 05.2022
Associate of Arts - General Education
Gogebic Community College