Forest Hopkins
South San Francisco,CA
Summary
Adaptable professional with extensive experience thriving in fast-paced environments, where I managed all department roles over the past year—from bar operations, kitchen prep, customer service, and inventory control—for the past 6+ years, with a team and single-handedly this last year. Renowned for effective communication and active listening skills that build rapport with guests, de-escalate conflicts, and turn challenges into positive outcomes, I consistently ensured seamless, high-quality service during peak hours while maintaining strict compliance with health, safety, and sanitation standards. My proactive approach, honed through multitasking under pressure, resolving complaints diplomatically, and innovating seasonal menus, has driven measurable improvements, like boosting department service scores by 80 points in a single quarter.
Overview
6
6
years of professional experience
Work History
Food and Beverage Department
Four Points by Sheraton
South San Francisco, California
12.2019 - Current
Over six years in high-volume bar and restaurant operations, I supervised daily front- and back-of-house activities—including customer service, inventory management, cash handling via POS systems, and compliance with strict health, safety, and sanitation regulations—while collaborating seamlessly with teams to ensure smooth service during peak hours. I trained and mentored new hires and staff on food/drink preparation, customer engagement, conflict resolution, and waste reduction strategies, resolving complaints diplomatically to boost satisfaction and repeat business; I also developed seasonal menus, performed preventive maintenance on equipment, and analyzed feedback to drive an 80-point increase in department service scores within my first quarter.
For the last one of these six years, I single-handedly fulfilled every department role—from greeting guests and crafting custom cocktails to kitchen prep, bar stocking, cleaning, ordering supplies, and de-escalating issues—while staying calm under pressure, monitoring inventory to prevent stockouts, enforcing ID checks and safe alcohol service, and adapting to industry trends for innovative recipes and promotions that enhanced the customer experience.
Education
High School Diploma -
Fort Bragg High School
Fort Bragg, CA06-2011
Some College (No Degree) - Psychology
College of The Redwoods
Fort Bragg, CASkills
- Safety compliance
- Multitasking
- Active listening
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Friendly, positive attitude
- Communication
- Computer skills
Timeline
Food and Beverage Department
Four Points by Sheraton
12.2019 - Current
High School Diploma -
Fort Bragg High School
Some College (No Degree) - Psychology
College of The Redwoods