Forest Rose
COLUMBUS,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Repair Estimator
North Columbus Collision Center
07.2023 - 12.2025
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
Independant Insurance Agent
Self-employed
07.2001 - 06.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Security Officer
Georgia Square Mall
09.1997 - 06.2001
- Monitored surveillance equipment to ensure safety and security of mall premises.
- Responded promptly to emergencies and incidents, coordinating with local law enforcement when necessary.
- Conducted regular patrols of property to deter criminal activity and maintain a visible security presence.
- Assisted in training new security personnel on protocols and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Promoted to Sergeant after one year in position.
Education
No Degree - Computer Science
Columbus State University
Columbus, GAHigh School Diploma -
Pacelli High School
Columbus, GA05-1997
Skills
- Customer engagement
- Security guard license
- Professionalism and ethics
- Electronic surveillance
- Customer follow-up
- Premises patrol
- Self-defense
- Customer relationship management
- Incident reporting
- Current Georgia weapons carry license
- Current IAHSS certified healthcare security officer certificate ID: 3982251
Certification
- Licensed Insurance Agent, Property and Casualty, Health and Sickness - 2003-current
- Certified Google IT Support Professional Certification
- CCC Estimation Software, North Columbus Collision Center 2023-2025
Timeline
Repair Estimator
North Columbus Collision Center
07.2023 - 12.2025
Independant Insurance Agent
Self-employed
07.2001 - 06.2023
Security Officer
Georgia Square Mall
09.1997 - 06.2001
No Degree - Computer Science
Columbus State University
High School Diploma -
Pacelli High School