Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Forest Soural Robles

Miami,FL

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Citrus Health Network. Excelled in organization and verbal communication, enhancing team productivity and client satisfaction. Proven ability in data entry and managing high-volume calls, significantly improving operational efficiency. Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2
2
years of professional experience

Work History

Receptionist

Citrus Health Network
09.2023 - Current
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.

Crew Member

McDonald's Fast Food Restaurant
03.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.

Administrative Assistant

High Caliber Restoration
11.2022 - 02.2023
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Skilled at working independently and collaboratively in a team environment.

Unarmed Security Guard

Silvio Ulmos
09.2022 - 10.2022
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Education

Associate of Science - Paralegal Studies

Miami Dade College
Miami, FL
05-2027

High School Diploma -

Instituto Tecnico Jose Dolores Estrada
Managua, Nicaragua
11-2018

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Scheduling
  • Verbal and written communication
  • Office Administration
  • Professional Demeanor

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Receptionist

Citrus Health Network
09.2023 - Current

Crew Member

McDonald's Fast Food Restaurant
03.2023 - 09.2023

Administrative Assistant

High Caliber Restoration
11.2022 - 02.2023

Unarmed Security Guard

Silvio Ulmos
09.2022 - 10.2022

Associate of Science - Paralegal Studies

Miami Dade College

High School Diploma -

Instituto Tecnico Jose Dolores Estrada
Forest Soural Robles