Foresta Sumler
Owings Mills,MD
Summary
Encouraging Executive Assistant and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Human Resources Specialist
Elite Security Services & Solutions, LLC
2018.02 - Current
- Established and generated various reports to verify HR compliance.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Developed recruitment updates to review trends, competitive intelligence and talent demographics.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Post open positions to career sites and job boards.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Researched and analyzed recruitment data to provide detailed statistical reports.
- Collaborated with human resources team members to devise and deploy employee relations strategies.
- Managed Ethics Hotline system.
- Conducted Ethics investigations as needed.
- Participates in applicant screening; Conducts initial interviews prior to candidate referral to Branch office(s) for secondary interviews and screenings as needed.
- Provided support to department by assisting with special assignments and projects.
- Complied with company policies, objectives and communication goals.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Managed payroll processing and benefits to compensate employees for service rendered.
Administrative Assistant
McCormick & Co Inc
2018.03 - 2018.12
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments promptly for customers to exceed productivity standards.
- Helped with purchases and signed customers up for rewards program.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Answered customer questions and provided store information.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted development and implementation of new administrative procedures.
Executive Assistant
Proctor And Gamble
2013.01 - 2018.12
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Managed candidate activity within Applicant Tracking System (ATS).
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
- Participated in local job fairs and recruitment events for prospective hiring.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Facilitated job application processes for qualified candidates.
- Explained job duties, compensation and benefits to potential candidates.
- Interviewed potential participants to determine eligibility.
- Probed for relevant or appropriate information without influencing responses.
- Restated questions without altering meaning to facilitate participants' comprehension and collect high-quality data.
- Sought out and interviewed appropriate alternative interviewees when designated interviewees lacked necessary knowledge.
- Adhered to confidentiality rules and guidelines when interviewing others.
- Assisted development and implementation of new administrative procedures.
- Updated and maintained confidential databases and records.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Processed travel expenses and reimbursements for executive team and senior management group.
Administrative Assistant
Proctor & Gamble, P&G
2013.01 - 2018.12
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Liaised between clients and vendors and maintained effective lines of communication.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Office Manager
Piedmont Plastics
2005.01 - 2008.01
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reported to senior management on organizational performance and progress toward goals.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Nursing Assistant Certification -
Hagerstown Community College
Hagerstown, MD2018
High School Diploma -
Catoctin High School
Thurmont, MD2015
Skills
- Employee Hiring
- Candidate Searching
- Harassment Investigation
- Employee Relations
- Microsoft Office 365
- Talent Acquisition
- HRIS Applications Proficient
- Critical Thinking
- Planning & Organizing
- Supervision & Leadership
- Verbal and Written Communication
- Documentation and Recordkeeping
Timeline
Administrative Assistant
McCormick & Co Inc
2018.03 - 2018.12
Human Resources Specialist
Elite Security Services & Solutions, LLC
2018.02 - Current
Executive Assistant
Proctor And Gamble
2013.01 - 2018.12
Administrative Assistant
Proctor & Gamble, P&G
2013.01 - 2018.12
Office Manager
Piedmont Plastics
2005.01 - 2008.01
Nursing Assistant Certification -
Hagerstown Community College
High School Diploma -
Catoctin High School
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