Forgiveness Prince Phiri
Ashburn,US
Summary
My career objective is to obtain a long-term, challenging position in a reputable, well-established company where I grow leadership skills and experience in executive protection, access control, armed and physical security, which will positively and significantly impact the organization.
I'm a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Access Control Officer (Site Lead)
Sitematrics
Aldie, VA
02.2024 - Current
- Reduced unauthorized entries by implementing strict identification verification processes
- Badging and work ID processing
- Site Supervisor
- Managing over 10 officers
- Decreased risk of theft or damage to property by conducting thorough screenings of visitors, packages, and vehicles entering the facility
- Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff
- Maintained a secure environment by conducting regular patrols of premises
- Ensured compliance with safety regulations through inspections of access points and security equipment
- Conduct floor patrols, observing and reporting any hazards
- Investigating all unauthorized entrances to client property
- Reviewed CCTV footage as needed for security purposes or incident investigations.
- Conduct routine checks and report any malfunctions.
- Assisted in training new Access Control Officers on proper policies and procedures.
- Ensured the safety of personnel, visitors, and property by monitoring access control points.
Solar Panel Installer
RC Renewables
Ashburn, VA
08.2023 - 01.2024
- Assembled, wired, and connected solar panels to existing components and systems
- Installed solar panels on multiple residential and commercial properties to meet customer requirements
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations
- Troubleshoot electrical issues related to solar panel installation and implemented swift resolutions
- Applied weather sealing to array, building, or support mechanisms
- Established strong relationships with property owners to boost referrals and customer satisfaction
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability
- Gave smooth and successful presentations at customer locations
- Managed time efficiently to complete all tasks within thedeadlines
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Ensured that customer expectations were met throughout the entire process.
Private –(Armed)Security
Pretoria, South Africa
03.2019 - 12.2022
- Investigated reported incidents such as theft, vandalism, and trespassing.
- Assisted in maintaining order during large events or gatherings.
- Conducted regular patrols of the facility grounds using vehicle and foot patrol methods.
- Protecting personnel and Businesses
- Responding to quick emergencies or threats
- Documenting incidents in security logs
- Conducted security checks on personnel entering and exiting the premises.
- Ensuring Safety and a secure environment.
- Patrolled assigned areas to detect suspicious activities and persons.
General Manager
Primi Piatti Irene Mall
Pretoria, South Africa
06.2008 - 12.2012
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages
- Trained employees on duties, policies, and procedures.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
Franchise Manager-New Business Developer
Gold brands Franchising for Africa
Pretoria, South Africa
06.2008 - 11.2012
- Managed key relationships with customers, partners, and vendors to ensure successful business development initiatives.
- Built strong partnerships with other industry leaders to expand reach into new markets.
- Negotiated contracts with external parties to secure favorable terms for company interests.
- Developed effective communication materials such as brochures, flyers, videos.
- Brand marketing and advertising.
- Developed and implemented strategies to increase market share in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Created and maintained relationships with key customers in the region.
- Developed annual budgets for each district within the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
Education
Certificate - Cybersecurity
Coursera
Los Angeles, CA11.2023
No Degree - Moderator Trainer
Annacol Institute Jhb
Johannesburg11.2012
No Degree - Business Administration and Management
Rosebank College
Pretoria11.2011
High School Diploma -
Amhlophe High School
Bulawayo01.2002
Skills
- Strong influencing and decision-making skills
- Staff Management
- Supervisory Skills
- Proficient in POS Systems
- Customer Service
- Strong Detail Orientation
- Incident Management
- Identification Badge Processing
- Access Control Management
- Security Protocols Enforcement
- Security systems expertise
- Surveillance monitoring
- Alarm response
- Facility Access Control
- CCTV Monitoring
- Patrol procedures
- Defensive Tactics
- Incident Reporting
Certification
- Security Officer DCJS certificate 2024
- Unarmed Guard Security Officer Network 2024
- Food handler, America Safety Council 2024
- IT fundamentals Coursera 2023
- Cybersecurity, Coursera, 2023
- First Aid National CPRFoundation 2024
Hyperlink
https://bold.pro/my/prince%2Dphiri/698
Timeline
Access Control Officer (Site Lead)
Sitematrics
02.2024 - Current
Solar Panel Installer
RC Renewables
08.2023 - 01.2024
Private –(Armed)Security
03.2019 - 12.2022
General Manager
Primi Piatti Irene Mall
06.2008 - 12.2012
Franchise Manager-New Business Developer
Gold brands Franchising for Africa
06.2008 - 11.2012
Certificate - Cybersecurity
Coursera
No Degree - Moderator Trainer
Annacol Institute Jhb
No Degree - Business Administration and Management
Rosebank College
High School Diploma -
Amhlophe High School
Similar Profiles
SORIYA DANIELSORIYA DANIEL
SWIM INSTRUCTOR at Life Time FitnessSWIM INSTRUCTOR at Life Time Fitness
ARMAN RUSSELLARMAN RUSSELL
Industrial Training IT Student at PeopleNTechIndustrial Training IT Student at PeopleNTech
Sarah LetinaSarah Letina
Assistant Principal at Liberty Middle SchoolAssistant Principal at Liberty Middle School