Innovative Merchandising Manager offering Number years of experience in leveraging technology and data to manage broad selection of merchandise. Successful in managing inventory to provide detailed data for successful purchasing selections. Proficient in using technology to drive sales with knowledge of e-commerce and online sales techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Forguen Hilaire
Fort Lauderdale,FL
Summary
Overview
8
years of professional experience
Work History
Macys
Operation and Omni Manager
04.2021 - 12.2022
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Analyzed industry trends to develop relevant offerings.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Completed monthly profit and loss performance reports.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Analyzed market and delivery systems to assess present and future materials availability.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Negotiated pricing and terms with vendors to secure best value for company.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Macys
OVM ( Operation, Merchandising, Visual ) Manager
05.2019 - 04.2021
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Conducted regular store audits to verify compliance with company policies.
- Established strong vendor relationships to maintain and support business.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Reviewed customer feedback to identify trends and improve product selection.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Spearheaded visual merchandising for Type brand by creating strategic presentation plans.
Macys
Receiving and Fulfillment Manager
07.2018 - 05.2019
Job overview
- Used advanced planning tools to balance service, inventory and resource utilization levels.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Created and enforced detailed organization processes to increase quality and service standards.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Macys Department Store
Receiving Manager
03.2017 - 07.2018
Job overview
- Unloaded, sorted and stored incoming merchandise.
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Organized records of vehicles, schedules and completed orders.
Macys Department Store
Signing and Pricing Supervisor
01.2016 - 03.2017
Job overview
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
Macys
Sales Associates
05.2015 - 01.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Education
FIU 1200 SW 8th Street, Miami , Florida, 33191
Bachelor In Finance from Accounting And Finance
12.2017
University Overview
Skills
- Manager Coaching and Training
- Operational Efficiency
- Process Improvement Initiatives
- Track Market Changes
- Staff Assignments
- Team Meetings
- Project Requirements
- Creative Strategies
- Constructive Feedback
- Sales Floor Resets
- Customer Buying Habits
- Records Preparation
- Market Analysis
- Overstock Management
- Statistical Data
- Monthly Audits
- Shipment Processing
- Inventory Management
- Inventory Control Procedures
- Employee Performance Evaluations
- Compliance Requirements
- Product Pricing
- Retailer Event Coordination
- Facility Tours
- Overstock Strategy
- Availability Design
- Visual Display Standards
- Merchandising
- Merchandising Logistics
- Department Oversight
- Reading Comprehension
- Complex Problem-Solving
- Operational Standards
- Merchandising Installations
- Revenue Growth
- Customer Interaction
- Category Growth
- Rewards Programs
- Cash Control
Languages
French
Professional Working
Timeline
Operation and Omni Manager
Macys
04.2021 - 12.2022
OVM ( Operation, Merchandising, Visual ) Manager
Macys
05.2019 - 04.2021
Receiving and Fulfillment Manager
Macys
07.2018 - 05.2019
Receiving Manager
Macys Department Store
03.2017 - 07.2018
Signing and Pricing Supervisor
Macys Department Store
01.2016 - 03.2017
Sales Associates
Macys
05.2015 - 01.2016
FIU
Bachelor In Finance from Accounting And Finance
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