Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Forida Singh

Orlando,FL

Summary

Dedicated and professional individual, able to work under stressful environments while maintaining composure. Capable of multitasking and coordinating various priorities while focusing on tasks at hand. Sustains a calm and assuring demeanor while speaking with the public and emergency personnel. Strong written and verbal communication skills while executing assignments. Determined to always deliver quality services.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Orlando Health
04.2023 - Current
  • Provided comprehensive patient care adhering to strict protocols under LPN and RN supervision, addressing hygiene, mobility, nutrition, and essential needs while maintaining patient confidentiality and privacy.
  • Recorded vital signs, intake/output data, and maintained a clean, safe environment, strictly following Orlando Health policies and consistently demonstrating competence in routine treatments and procedures.
  • Communicated effectively within the healthcare team, promptly reporting changes in patient condition, ensuring smooth admission, transfer, and discharge processes while prioritizing exceptional service for patients, families, and staff.
  • Managed unit organization, handled incoming communications and requests, facilitated safe transportation and delivery of medical supplies, consistently upholding Orlando Health policies and actively participating in performance improvement activities and mandatory training.

COMMUNICATIONS OPERATOR

Osceola County Sheriff's Office
06.2021 - Current
  • Keep callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR
  • Answer administrative phone lines between emergency calls to convey information related to operations or emergency response
  • Coordinate radio traffic from field units, backing up responders with additional resources
  • Select appropriate teams and resources to coordinate responses to emergencies of different natures and in different jurisdictions
  • Document calls in full with details about callers, emergency situations and findings of first response teams
  • Dispatch calls to different agencies, including law enforcement, fire and emergency response teams
  • Utilize resources to determine nature and priority of emergency incidents
  • Work holidays, weekends, and a rotating schedule including overtime.

COMMUNICATIONS OPERATOR / PERSONNEL CLERK

Jefferson Parish Sheriff's Office
12.2018 - 04.2021
  • Responsible for the onboarding and exit interview process for the HR department
  • Obtained all pertinent information from callers and entered it into a computer system in an accurate/efficient manner so that the proper agency may respond to the caller's needs
  • Answered calls for service, dispatched on all radio frequencies, and simulcasting priority calls to insure that any deputies in the immediate vicinity of the call will have all of the relative information to respond
  • Also patched channels with agencies, including Louisiana State Police and provided support for Swat rolls, LASER responses and other special operations
  • Worked rotating shift assignments, as well as weekends, and irregular hours.

FRONT DESK / DETAILER

Eagle Auto Body
09.2016 - 04.2017
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel
  • Cleaned and organized lobby and reception areas to maximize guest comfort
  • Provided guests with company information and addressed questions and complaints
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
  • Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
  • Managed incoming and outgoing mail and deliveries to support efficient office operations.

Education

HIGH SCHOOL DIPLOMA -

W. F. Kaynor Technical High School
06.2015

Skills

  • 50 WPM High Volume Multitasking Client Relations Radio Operation Scheduling Monitor Systems Calculate Charges Search Databases Public Speaking Analytical Thinking Motivation Prioritization Document Calls Coordination Organization Problem-Solving Teamwork Verbal Communication Secure Care Plan Implementation Mobility Assistance Observing Responses Conducting Intakes

Certification

  • 911 Public Safety Telecommunicator - DOH Certified Criminal Justice Information Services (CJIS) Full Access
  • APCO Public Safety Telecommunicator
  • FEMA Courses: ICS 100, 200, 700, 800, 907, 323, 322, 321, 320
  • National Incident Management System (NIMS)
  • CPR Certified
  • ProQA EPD Certified
  • IAEPD Certified
  • Police Dispatcher Student ASE Automotive Structural Repair Student ASE Automotive Non-Structural Repair Student ASE Automotive Repair & Refinishing

Timeline

Certified Nursing Assistant

Orlando Health
04.2023 - Current

COMMUNICATIONS OPERATOR

Osceola County Sheriff's Office
06.2021 - Current

COMMUNICATIONS OPERATOR / PERSONNEL CLERK

Jefferson Parish Sheriff's Office
12.2018 - 04.2021

FRONT DESK / DETAILER

Eagle Auto Body
09.2016 - 04.2017

HIGH SCHOOL DIPLOMA -

W. F. Kaynor Technical High School

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Forida Singh