Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Forozan Dadkhah

Forozan Dadkhah

McKinney,Texas

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Goal-driven Assistant Store Manager with 15-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Hardworking and reliable ASM with strong ability in Leadership. Offering leadership and talent. Highly organized, proactive and punctual with team-oriented mentality. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable ASM with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Knowledgeable ASM And Business owner with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented ASM and Business owner bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Michael Kors
Allen, TX
11.2021 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Owner/Operator/GM

New Dimension Art & Custom Framing, Inc.
Plano, Texas
03.2015 - 03.2016
  • Managed and operated a profitable Art Gallery and Custom Design & Framing store.

Owner/Operator/GM

New Dimension Art & Custom Framing, Inc.
Pittsburgh, Pennsylvania
03.2012 - 03.2013
  • Managed and operated a profitable Art Gallery and Custom Design & Framing store.

Owner/Operator/GM

New Dimension Art & Custom Framing, Inc.
Pittsburgh, Pennsylvania
06.2008 - 02.2012
  • Managed and operated a profitable Art Gallery and Custom Design & Framing store.

Owner/Operator/GM

New Dimension Art & Custom Framing, Inc.
Pittsburgh, Pennsylvania
11.2003 - 06.2008
  • Managed and operated a profitable Art Gallery and Custom Design & Framing store.

Education

CCAC College
01.2013

Thomas College High School
01.2001

Skills

  • Customer Service Excellence
  • Interior / Exterior Design
  • Time Management
  • Microsoft Office Suite
  • Original Modern Art
  • Custom Framing & Design
  • Multi-lingual fluency in English, Dutch, Farsi, & Urdu languages
  • Sales & Marketing
  • Advertising & Promotions
  • Negotiations Expert
  • Hiring, Training & Development
  • Operations & Finance
  • Conflict Resolution
  • Computer Proficiency
  • Social Media Proficiency
  • Store Organization
  • Loss Prevention
  • Stock Management
  • Customer Relations
  • Department Oversight
  • Goals and performance
  • Sales growth
  • Employee scheduling
  • Business initiatives proficiency
  • Relationship building and management
  • POS systems operations
  • Order management
  • Customer experience
  • Business development and planning
  • Staff Scheduling
  • Sales and marketing
  • Staff Management
  • Stock management
  • Sales expertise
  • Staff supervision
  • New-Hire Training

References

AVAILABLE UPON REQUEST

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager - Michael Kors
11.2021 - Current
Owner/Operator/GM - New Dimension Art & Custom Framing, Inc.
03.2015 - 03.2016
Owner/Operator/GM - New Dimension Art & Custom Framing, Inc.
03.2012 - 03.2013
Owner/Operator/GM - New Dimension Art & Custom Framing, Inc.
06.2008 - 02.2012
Owner/Operator/GM - New Dimension Art & Custom Framing, Inc.
11.2003 - 06.2008
CCAC College - ,
Thomas College High School - ,
Forozan Dadkhah