Forrest Adams
Katy,TX
Summary
Forrest Adams has achieved success in program design, project management, change management, complex technology deployments, stakeholder collaboration, and content development. Leading and actively engaged with large domestic and international corporate learning projects, Forrest is a creative Senior Program Manager with exceptional background and demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Lead Program Manager
Thomson Reuters
02.2021 - Current
- Manage 219 help files and 25 learning series used by global salesforce
- Edit and publish bi-monthly sales systems newsletter with 5,000+ distribution to global sales audience
- Identify sales system training needs and design learning experiences to support business requirements
- Define, document, and execute projects to improve team performance, actively participating in all phases from planning through implementation
- Coordinate cross-functional projects across organization, ensure everything runs smoothly, and follow program goals while maintaining high level of detail for each project
- Collaborate with development teams, internal sales customers, and sales systems product owners to verify delivery of desired help ecosystem
- Manage and support project methodology, change controls, project scope, and project objectives through periods of significant uncertainty
- Ensure all parties are aware of project scope, milestones, timelines, and changing circumstances
- Responsible to show project deliverables are demonstrably fit for purpose
- Responsible to plan and deliver detailed reports to inform senior management when business objectives are achieved
- Give advice to senior management on learning matters, functional matters, and interpretation of policies and practices
- Lead project teams to successfully deliver projects to their agreed specification and quality parameters, on time in order to successfully execute project strategies
Sr. Learning Experience Designer
Thomson Reuters
04.2016 - 02.2021
- Managed 20+ learning plans for US Legal onboarding
- Developed and maintained learning platform expertise for North America sales
- Worked with sales managers and sales specialists to identify learning needs and priorities for business group
- Owned learning needs by managing all design, development, implementation, and reporting for 100s of new learning modules
- Managed development work of two contract developers
- Established operational objectives and work plans
- Ensured products met high standards of usability and design excellence
- Established and evangelized department UX standards and practices, as well as community of practice across company, and in market
Instructional Designer
Thomson Reuters | Rose International
02.2016 - 04.2016
- Designed and developed new course materials for 2 products
- Managed and implemented interactive evaluations in Success Factors LMS
- Collaborated extensively with subject matter experts to define and document learning objectives
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals
Instructional Designer
Ameriprise Financial | The Judge Group
10.2015 - 01.2016
- Designed course materials and supported implementation
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms
- Developed with Articulate Storyline 2, Microsoft Word, and Power Point e-Learning and instructor-led training courses in support of call center new hire training
- Created detailed design documents for offshore resources
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials
Instructional Designer
Abbott | ADEPT Central
07.2015 - 10.2015
- Contributed to development of comprehensive employee training courses
- Collaborated with subject matter experts to analyze learning needs and design e-Learning and instructor-led training
- Developed with Articulate Storyline 2, Camtasia, and Power Point multiple e-Learning courses in support of global, new product deployment sales training
Sr. Training Specialist | Sr. IT Business Process Analyst
Ecolab
01.2013 - 06.2015
- Managed process training documentation and CRM implementation training for 15 countries
- Collaborated with upper management to drive strategy and implement new processes
- Developed and administered training programs to meet organizational goals and objectives
- Planned and implemented software training sessions for subject matter experts
- Created and managed all training materials, including handouts and eLearning
- Roles included instructional designer, training specialist, change management communications specialist, and IT business process analyst
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations
Graphic Designer (Instructional Designer and LMS Administrator)
Ecolab | Adecco
06.2012 - 01.2013
- Collaborated with European and Asian stakeholders to develop engaging content for ERP migrations
- Managed and maintained global LMS content with translations in 15 languages
- Employed design fundamentals when selecting typography, composition, layout, and color in design work
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials
- Implemented design feedback from customers and internal stakeholders to improve project outcomes
Graphic Designer (Instructional Designer)
Ecolab | Kelly Services
10.2011 - 06.2012
- Learned new software, established best practices and standards, and evangelized new SAP learning strategy globally
- Engineered e-Learning infrastructure and documented best practices
- Managed and organized 60+ task-based learning modules
Staff Writer
Southwest News Media
04.2007 - 10.2011
- Authored 5+ stories per week in print newspapers Chanhassen Villager, Chaska Herald, Eden Prairie News, Shakopee Valley News, Savage Pacer,
- Developed stories by researching facts and tracking down sources
- Interviewed and photographed human interest, state & local government, education, and faith-based stories for print and online publication
- Recorded, edited, and produced video and audio files
- Managed online newspaper content
- Created informational copy and blog posts
- Utilized social media to promote stories and build audience
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage
Staff Writer and Managing Editor
Forum Communications, West Fargo Pioneer and Fargo-Moorhead Magazine
08.2005 - 04.2007
- Wrote human interest, state & local government, education, and faith-based stories for print and online
- Participated in editorial meetings to discuss story ideas and content
- Managed story budget and contract writers for Fargo-Moorhead Magazine with distribution of 15,000+
- Wrote and submitted accurate, engaging, and fact-checked stories
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage
- Built strong relationships with sources to gain access to exclusive information
- Responded quickly to emergencies and other breaking news stories
Staff Writer
Fergus Falls Daily Journal
01.2004 - 08.2005
- Built strong relationships with sources to gain access to exclusive information
- Investigated important community issues and put together well-received reports
- Developed stories by researching facts and tracking down sources
- Reported from field locations and wrote stories under tight deadlines
- Submitted average of 3 human interest, sports, business, and faith-based news stories daily for daily print newspaper
Education
M.A - Organizational Leadership
Crown College
Saint Bonifacius, MN05.2020
M. S - Technical Communications
Metropolitan State University
St. Paul, MN12.2011
Skills
- Best Practices and Methodologies
- Relationship Management
- Project Coordination
- Status Updates
- Problem-Solving Skills
- Agile Methodology
- Complex Problem-Solving
- Scope Management
- Work Breakdown Structure (WBS)
- Strategic Planning
- Issue Resolution
- Stakeholder Communications
Certification
Project Management
- Cornell University
Project Management for Learning Professionals
- Association for Talent Development
Training Needs Analysis
- University of Minnesota
Timeline
Lead Program Manager
Thomson Reuters
02.2021 - Current
Sr. Learning Experience Designer
Thomson Reuters
04.2016 - 02.2021
Instructional Designer
Thomson Reuters | Rose International
02.2016 - 04.2016
Instructional Designer
Ameriprise Financial | The Judge Group
10.2015 - 01.2016
Instructional Designer
Abbott | ADEPT Central
07.2015 - 10.2015
Sr. Training Specialist | Sr. IT Business Process Analyst
Ecolab
01.2013 - 06.2015
Graphic Designer (Instructional Designer and LMS Administrator)
Ecolab | Adecco
06.2012 - 01.2013
Graphic Designer (Instructional Designer)
Ecolab | Kelly Services
10.2011 - 06.2012
Staff Writer
Southwest News Media
04.2007 - 10.2011
Staff Writer and Managing Editor
Forum Communications, West Fargo Pioneer and Fargo-Moorhead Magazine
08.2005 - 04.2007
Staff Writer
Fergus Falls Daily Journal
01.2004 - 08.2005
M.A - Organizational Leadership
Crown College
M. S - Technical Communications
Metropolitan State University
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