Summary
Overview
Work History
Education
Skills
Timeline
Generic

Forrest Conn

Bradenton,FL

Summary

Dedicated and results-driven retail professional with over 10 years of experience in customer service, team leadership, and operational management within the grocery and retail sectors. Proven track record in managing daily operations, leading diverse teams, and maintaining high standards of inventory control and customer satisfaction. Highly adaptable and flexible, with a demonstrated ability to excel in various roles, including supervisory positions and hands-on operational tasks. Certified in forklift operation and committed to ensuring safety and compliance in all work environments. Seeking to leverage extensive experience and leadership skills to contribute to the continued success and growth of Costco in an entry or mid-level management role.

Overview

8
8
years of professional experience

Work History

Head of Crafts

Hobby Lobby
01.2023 - Current
  • Provided expert customer service and craft consultation, assisting customers with product selection and craft techniques, resulting in enhanced customer loyalty and positive store reviews.
  • Acted as a key point of contact for the Crafts department, coordinating with store management and other department heads to ensure cohesive store operations, adherence to company policies, and alignment with overall business goals.
  • Managed inventory for craft supplies by conducting regular stock assessments, optimizing ordering processes, and implementing effective merchandising strategies to maintain product availability and maximize sales.
  • Collaborated with team members to support daily operations, including setting up promotional displays, assisting with inventory management, and ensuring the store met its sales and service goals.

Deli Clerk

Publix
07.2022 - 12.2022
  • Provided exceptional customer service, assisting customers with product selection, answering questions, and ensuring a pleasant shopping experience, contributing to high customer satisfaction and loyalty.
  • Handled and prepared fresh food items following safety and sanitation guidelines, demonstrating attention to detail and a commitment to maintaining high standards of quality and cleanliness.
  • Managed inventory and restocked shelves, ensuring product availability, rotating stock, and maintaining organized and visually appealing displays, which are crucial skills for overall grocery operations.
  • Collaborated with team members and other departments, supporting store-wide initiatives, maintaining effective communication, and ensuring a cohesive and efficient store environment.
  • Operated point-of-sale systems and handled cash transactions, ensuring accurate billing, processing payments, and maintaining a secure and balanced cash drawer
  • Certified for deli slicer, hot case, and boiler
  • Confident and proficient in opening and closing operations

Assistant Store Manager

Stokes Market
08.2021 - 05.2022
  • Oversaw daily store operations, including opening and closing duties as the sole keyholder, ensuring the store was secure, well-prepared for business, and met operational standards.
  • Led and coordinated deli and stocking teams, managing schedules, assigning tasks, and ensuring effective team performance and productivity based on staffing needs.
  • Maintained inventory control and stock levels, conducting regular checks, placing orders, and managing deliveries to ensure product availability and minimize shrinkage.
  • Provided high quality customer service, addressing customer inquiries and complaints, resolving issues promptly, and maintaining a high level of customer satisfaction.
  • Implemented store policies and procedures, training staff on best practices, safety guidelines, and company standards to maintain a compliant and efficient work environment.
  • Assisted in merchandising and sales promotion activities, setting up displays, managing pricing, and implementing marketing strategies to drive sales and enhance the customer shopping experience.

Team Member

Town And Country Foods
06.2016 - 10.2018
Deli Manager
  • Managed day to day deli operations, including inventory management, food preparation, and customer service, ensuring high-quality product standards and customer satisfaction.
  • Led a team of deli associates, providing training, assigning tasks, and ensuring compliance with safety and sanitation guidelines to maintain a clean and efficient work environment.
  • Adapted to store needs by filling in various roles, such as assisting in other departments during peak times or staff shortages, demonstrating flexibility and a strong understanding of overall store operations.
  • Implemented effective sales strategies, creating appealing displays and promotions that increased deli sales and customer engagement.
Night Stocker
  • Conducted overnight stocking and inventory management, ensuring shelves were restocked and organized, and inventory levels were maintained for smooth store operations.
  • Operated and maintained the forklift, certified to handle heavy lifting and product placement, ensuring efficient and safe handling of goods.
  • Collaborated with team members to manage large deliveries, organize the stockroom, and maintain an efficient workflow to support store readiness for the next business day.

Education

High School Diploma -

Bozeman High School
Bozeman, MT
05.2011

Skills

  • Customer Service Excellence
  • Team Leadership and Supervision
  • Inventory Management
  • Flexibility and Adaptability
  • Safety and Compliance
  • Heavy machinery
  • Friendly, Positive Attitude

Timeline

Head of Crafts

Hobby Lobby
01.2023 - Current

Deli Clerk

Publix
07.2022 - 12.2022

Assistant Store Manager

Stokes Market
08.2021 - 05.2022

Team Member

Town And Country Foods
06.2016 - 10.2018

High School Diploma -

Bozeman High School
Forrest Conn