Summary
Overview
Work History
Education
Skills
Timeline
Generic

Forrest Evans

Tampa,Fl

Summary

An enthusiastic and results-driven customer service specialist with transferable hard and soft skills, eager to transition into a digital marketing analyst role.

Overview

7
7
years of professional experience

Work History

Construction Coordinator

Cody Pools
09.2022 - Current
  • Provide exceptional customer support during and post-construction, ensuring client satisfaction.
  • Acts as a liaison between company, project managers, and subcontractors, facilitating seamless communication and project coordination.
  • Efficiently manage customer data through spreadsheets and Dynamics 365 Business Central contributing to streamlined operations.
  • Consulted with clients to define objectives and develop scopes.
  • Monitored project milestones and adjusted scheduling to meet deadlines.
  • Oversee the accurate distribution of invoices from subcontractors, maintaining financial transparency.
  • Handled scheduling of subcontractors and staff to complete projects within required timeframes.
  • Communicated with stakeholders on job milestones.

Customer Service Coordinator

Total Quality Logistics
05.2022 - 07.2022
  • Collaborated closely with dedicated Sales Representative to deliver comprehensive customer support.
  • Accurately input and process shipment data, ensuring smooth logistics operations.
  • Communicated effectively with shippers, receivers, and transportation partners, facilitating successful pickups and deliveries.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated logistics for customer orders.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Film Office Assistant/Office Assistant

The New School
08.2018 - 05.2020
  • Supported students and faculty by providing information on classes and fulfilling equipment requests.
  • Proctored required tests for students utilizing analog and digital cameras
  • Conducted workshops on film and lighting equipment for students, enhancing their technical skills.
  • Managed and maintained film equipment, including repairs and hardware maintenance.
  • Assumed office manager responsibilities in the absence of supervisors, ensuring smooth operations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Group Leader/ Camp Specialist

YMCA of Greater Springfield
06.2016 - 01.2017
  • Designed and executed nature-themed activities for children aged 5-13, fostering creativity and curiosity.
  • Provided homework assistance and social skills development for elementary-aged children.
  • Maintained a safe and inclusive environment for children to play and explore.

Education

Certificate in Digital Marketing - Digital Communications And Media

Brainstation
Miami, Florida
10.2022

Bachelor of Science - Media Studies

The New School
City, New York
2021

Skills

  • Evidence Based Decision Making
  • Team Member Development
  • Microsoft Excel and adjacent programs
  • Strong communication skills

Timeline

Construction Coordinator

Cody Pools
09.2022 - Current

Customer Service Coordinator

Total Quality Logistics
05.2022 - 07.2022

Film Office Assistant/Office Assistant

The New School
08.2018 - 05.2020

Group Leader/ Camp Specialist

YMCA of Greater Springfield
06.2016 - 01.2017

Certificate in Digital Marketing - Digital Communications And Media

Brainstation

Bachelor of Science - Media Studies

The New School

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Forrest Evans