Summary
Overview
Work History
Education
Skills
Timeline
Generic

Forrest Harrow

Goleta,CA

Summary

Versatile and results-driven professional with a robust background at USPS and TSA, excelling in advanced troubleshooting and outstanding communication. Demonstrated success in enhancing operational efficiency and safety, achieving significant machinery downtime reduction. Skilled in quality control and technical support, with a talent for fostering positive relationships and mentoring team members.

Overview

14
14
years of professional experience

Work History

Mail Processing Equipment Mechanic

USPS
09.2021 - Current
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
  • Performed emergency repairs on malfunctioning equipment, ensuring minimal disruption to daily operations.
  • Assisted in training new employees on proper use and maintenance of mail processing equipment.
  • Worked closely with supervisors to prioritize repair tasks based on urgency and importance for business continuity.
  • Refined preventive maintenance procedures, reducing the occurrence of breakdowns significantly over time.

Transportation Security Officer

TSA
09.2016 - 09.2021
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
  • Assisted in training of new hires, sharing knowledge and best practices for security screening.

Assistant Manager

Metropolitan Theatres
12.2013 - 09.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Senior Camp Counselor

Camp Haverim
06.2012 - 08.2013
  • Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
  • Mentored junior counselors, providing guidance and support to ensure their professional growth.
  • Maintained a clean, organized camp environment by overseeing daily tasks such as grounds inspections and trash collection.
  • Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
  • Collaborated with other senior counselors to plan special events such as talent shows, theme nights, and field trips.
  • Worked with children of varying age, interest, skill, and developmental levels.

Administrative Assistant

Young Singers' Club
09.2010 - 08.2013
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed payroll processes accurately, ensuring timely compensation for all employees.

Education

High School Diploma -

Dos Pueblos Senior High School
Goleta, CA

No Degree -

Santa Barbara City College
Santa Barbara, CA

Skills

  • Control systems
  • Advanced troubleshooting
  • Multitasking
  • Quality Control
  • Technical Support
  • Coding skills
  • Games development
  • Outstanding communication and interpersonal skills

Timeline

Mail Processing Equipment Mechanic

USPS
09.2021 - Current

Transportation Security Officer

TSA
09.2016 - 09.2021

Assistant Manager

Metropolitan Theatres
12.2013 - 09.2016

Senior Camp Counselor

Camp Haverim
06.2012 - 08.2013

Administrative Assistant

Young Singers' Club
09.2010 - 08.2013

High School Diploma -

Dos Pueblos Senior High School

No Degree -

Santa Barbara City College

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Forrest Harrow