Forrest Hrinkonich
Homer
Summary
Dynamic leader with proven expertise in customer service management and problem-solving, honed across roles at AT&T and other leading companies. Excelled in enhancing customer satisfaction and streamlining store operations, achieving notable improvements in efficiency. Skilled in training and mentoring teams to exceed performance goals, adept at multitasking and organization.
Overview
9
9
years of professional experience
Work History
Store Manager
AT&T
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Car Salesperson
Lithia Kia Of Anchorage
06.2020 - 01.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Department Manager
Cabelas
09.2018 - 05.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant Manager
Subway
02.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Medical Assistant Certificate - Medical
Charter College
Anchorage, AK11.2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
Timeline
Store Manager
AT&T
03.2022 - Current
Car Salesperson
Lithia Kia Of Anchorage
06.2020 - 01.2022
Department Manager
Cabelas
09.2018 - 05.2020
Assistant Manager
Subway
02.2016 - 08.2018
Medical Assistant Certificate - Medical
Charter College
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