Forrest Passaretti
Vero Beach,FL
Summary
Customer Service oriented bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
American Icon Brewery
01.2024 - 01.2025
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties for both staff and guests alike.
- Made sure the work place was not only a fun environment for the staff, but the guests as well.
Sales Representative
American Icon Brewery
03.2023 - 01.2024
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses and distributors to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base as well as territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Assistant Brewer
American Icon Brewery
09.2018 - 03.2023
- Took samples every to compare quality with specifications.
- Read temperature, flow, and other meters and documented information.
- Performed cellar work, maintaining equipment and full CIP and flip for brew days.
- Heavy lifting, grain bags are 50lbs+
- Brewed our Ales and Lagers for the company to fulfill distribution orders while maintaining stock.
- Gave tours of the brewery to form public relationships and represented the brewery at public events.
Sales/Customer Service Manager
Vapor Lounge
07.2015 - 08.2018
- Supervised employees and assessed performances to determine training needs and define accurate plans for increasing morale.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and sales/customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased store revenue by 120% within my first 6 months at a new location.
Education
High School Diploma -
Seminole High School
Sanford, FLSkills
- Restaurant operations management
- Customer service best practices
- Guest engagement
- Adaptable
- Employee retention
- Pre-shift walk-through
- Sales closing
- Client service
- Product and service sales
- Expertise in sales
- Cash handling
- Focused on customer satisfaction
- Public Relations
Timeline
Restaurant Manager
American Icon Brewery
01.2024 - 01.2025
Sales Representative
American Icon Brewery
03.2023 - 01.2024
Assistant Brewer
American Icon Brewery
09.2018 - 03.2023
Sales/Customer Service Manager
Vapor Lounge
07.2015 - 08.2018
High School Diploma -
Seminole High School