Forrest Pratt
Freeport,ME
Summary
Dynamic General Manager with proven expertise in operational leadership, team development, and client management. Adept at enhancing service excellence and streamlining operations to drive performance and improve customer satisfaction.
Overview
30
30
years of professional experience
Work History
General Manager
Ralph Lauren
Freeport, Maine
05.2010 - 08.2026
- • Managed daily operations to ensure smooth business functionality, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- • Implemented new technology, streamlining workflow and improving operational efficiency.
- • Resolved customer complaints, enhancing service quality and fostering positive customer experiences.
- • Prepared employees for success through training on duties, policies, and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant manager
Ralph Lauren
Freeport, Maine
10.2002 - 05.2010
- Supervised daily store operations, and enhanced customer experience in a luxury retail environment.
- Trained and mentored team members on customer service excellence and brand standards.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Managed inventory control processes, maintaining optimal stock levels and minimizing discrepancies.
- Ensured compliance with company policies and procedures, supporting operational integrity and efficiency.
General Manager
Ralph Lauren
Tilton, New Hampshire
04.1998 - 10.2002
- Assigned work to staff, setting clear priorities and goals to enhance team focus.
- Developed and refined standard operating procedures to streamline workflow.
- Facilitated training sessions to strengthen team skills and knowledge of development tools.
- Completed opening, closing, and shift-change tasks to support daily operational standards.
Assistant Manager
Ralph Lauren
North Conway, New Hampshire
10.1997 - 04.1998
- Supervised daily operations, including shift scheduling and duty assignments, to ensure smooth workflow.
- Collaborated with management to develop strategic plans that align with business goals.
- Guided and supported junior staff on daily tasks and projects, enhancing team competence and achieving objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Sales Associate
Ralph Lauren
Freeport, Maine
06.1996 - 10.1997
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting clothing and accessories for various occasions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance customer service and store performance.
- Restocked inventory regularly to ensure product availability on the sales floor.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
Education
Associate of Arts - History
University of Maine
Orono, ME05-1997
Skills
- Operations leadership
- Inventory management
- Client management
- Service excellence
- Team development
- Team collaboration
- Retail oversight
- Problem analysis
- Employee onboarding
- Operational leadership
- Analytical skills
- Employee training
- Client management
- Team performance enhancement
- Staff performance management
- Leadership training
Affiliations
- Volunteer with visit Freeport sparkle parade
Timeline
General Manager
Ralph Lauren
05.2010 - 08.2026
Assistant manager
Ralph Lauren
10.2002 - 05.2010
General Manager
Ralph Lauren
04.1998 - 10.2002
Assistant Manager
Ralph Lauren
10.1997 - 04.1998
Sales Associate
Ralph Lauren
06.1996 - 10.1997
Associate of Arts - History
University of Maine