Forrest Schlegel

Working as part of the first wave of interpreters/translators at Toyota's newest Hybrid/Fully Electric battery plant in North Carolina.

• Provided Japanese/English interpretation support for various clients in a new Toyota battery plant from Vendors, Process Engineers, Maintenance Staff and Operation Staff.
• Provided Japanese/English interpretation support for daily group meetings, trouble shooting, Safety Checks, Machine Try Outs, and trainings.
• Collaborated with Process Engineers to ensure smooth communication between Japanese Vendors in order to maintain deadlines while on site.
• Assisted in the development of materials regarding safety/onboarding for CSI Group.
• Reviewed or assisted in making short translated documents for relevant stake holders.

After completing initial training at the Tokyo Headquarters, was transferred to UFC Gym Japan's first franchise gym.

• Supported daily operations by coordinating with the General Manager, Coaching Staff and customer service interaction with members.
• Assisted in implementing promotions or events from the headquarters in Tokyo.
• Facilitated and provided support for online and in person meetings between the headquarters in Tokyo.
• Monitored inventory levels and coordinated restocking/purchasing procedures effectively.
• Provided daily, weekly and monthly analytics for data reports on membership/gym activities.
• Provided English/Fitness lessons for children from various ages.

(Due to the complicated nature of NPO's and international organizations, my duties were, but not limited to:

• Providing reports and regular updates to superiors.
• Content management for three websites with regular feedback from clients.
• Involvement in the construction of an online membership system for international use.
• General administrative support
• Provided editorial support for a Regional Newsletter and academic Journals .
• Consistent and timely communication with countries in the Asia-Pacific Region and Internationally.
• Distribution of invoices and collection of payments for membership while keeping accurate records.
• Document and editorial support for committees, general assemblies and international conferences.
• English revision and Japanese to English translation support.
• First foreign staff hired, facilitated working between cultures and languages.

After returning to Japan in 2019 in order to pursue a career, was hired from Border link while still living in the US.

• Assisted in MEXT research project to improve English education in Public Schools.
• Developed engaging lesson plans to enhance language acquisition and cultural understanding among students.
• Participated in international English events for students and staff.
• Assisted with Japanese staff English lesson training.
• Worked with over 20 different Japanese teachers to provide quality lessons.

Provided customer support for purchasing automotive insurance policies.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call flow while maintaining quality service standards and response times.
• Reported insurance claims and communicated with automotive shops in order to negotiate appropriate prices for repair in accordance with the insurance policy.
• Follow up with customers and other agencies to ensure a smooth process.

Employment at a newly franchised English Language and Tutoring school. Worked as part of an international team to provide high quality English lessons, customer satisfaction in a competitive market as the first teacher hired.

• Part of a team that won numerous awards for increasing/maintaining student numbers.
• Developed engaging lesson plans tailored to diverse learning needs and backgrounds.
• Provided English instruction for a regular curriculum, Eiken, study abroad and entrance exams.
• Facilitated immersive language sessions utilizing interactive tools and resources.
• Invited as a guest instructor to local schools as part of international events.