Forrest Jernee
Red Oak
Summary
Proactive and friendly customer service associate dedicated to exceeding expectations in every interaction. Known for providing timely and professional service while leveraging exceptional communication skills to foster strong relationships that drive business retention. Possesses a robust background in retail and auto parts environments, complemented by strong problem-solving and sales abilities. Committed to delivering outstanding customer experiences that enhance satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
IT Specialist | Private First Class
Texas Army National Guard
07.2024 - Current
- Utilized a support ticketing system to assist with customer hardware/software/account/email complaints
- Utilized Cisco IOS to configure Local Area Networks (LAN) and connect them to an existing enterprise network from a network plan
- Virtualization Software Installation / Configuration
- Troubleshooting procedures on automated information systems
- Configure a workstation with peripheral device(s)
- Perform user account management
- Configure Voice Over Internet protocol (VoIP) devices
- Configure Devices attached to an enterprise network
- Operating system and software installation
Certified Parts Professional
O’Reilly Auto Parts
04.2020 - Current
- Provided customers with courteous, friendly, fast, and efficient service.
- Complied with all company policies and procedures; maintains respectful relationships with coworkers.
- Engaged customers and patients by greeting them and helping with products and services.
- Sold automotive parts and took inventory of stock in storage.
Technician → Brand Ambassador
Roll By Goodyear
08.2022 - 09.2023
- Provided customers with a friendly, fast, customer service experience
- Communication Via Email, Proprietary Software etc, with Corporate and Brand Representatives to plan, events, scheduling and appointments, inventory incoming and outgoing management, Customer Service issues.
- Responsible For managing Company Owned Tech, Vehicles, Maintenance and repairs/replacement of all related items.
- Proprietary and Microsoft word Inventories, invoices, and documentation.
- Communication with teams and collaboration across the DFW metroplex and some outstanding areas
Education
High School Diploma -
North Park Community College
Hot Springs, AR05.2019
undefined
US Army Signal School
Skills
- - Attention-to-detail
- - Team collaboration
- - Inventory management
- - Problem-solving
- - Team Management
- - Computer Hardware Management
- - Exceptional verbal and written communication
- - Active listening skills
- - Management of company assets
- - IT Software/Hardware Troubleshooting
- - Cisco IOS Switch & Router Configuration
- - Microsoft Office/Teams Proficiency
- - Virtualization Software Installation / Configuration
- - User account management
- - Operating system and software installation
Timeline
IT Specialist | Private First Class
Texas Army National Guard
07.2024 - Current
Technician → Brand Ambassador
Roll By Goodyear
08.2022 - 09.2023
Certified Parts Professional
O’Reilly Auto Parts
04.2020 - Current
undefined
US Army Signal School
High School Diploma -
North Park Community College
Similar Profiles
Malori WaltonMalori Walton
SGT/E5 (rank/grade) at UNITED STATES ARMY, TEXAS ARMY NATIONAL GUARDSGT/E5 (rank/grade) at UNITED STATES ARMY, TEXAS ARMY NATIONAL GUARD
Christopher GonzalesChristopher Gonzales
Financial Management Specialist at US Army/ Texas Army National GuardFinancial Management Specialist at US Army/ Texas Army National Guard
BROOKE L. MARSHBROOKE L. MARSH
Intelligence and Risk Management Professional at Texas Army National Guard/United States ArmyIntelligence and Risk Management Professional at Texas Army National Guard/United States Army
Gracie McPhersonGracie McPherson
91-B: All Wheeled Vehicle Mechanic at Department of Defense | Texas Army National Guard91-B: All Wheeled Vehicle Mechanic at Department of Defense | Texas Army National Guard
Michael SawyerMichael Sawyer
Customer Service Representative at Consumer CellularCustomer Service Representative at Consumer Cellular